Review by our expert
Latest positive user review(User reviews are not verified)
Latest negative user review(User reviews are not verified)
Review by our expert
With VPNs, you tend to get what you pay for. So when I saw Surfshark’s low prices, I was skeptical about its rave reviews. To see if it could actually live up to these claims, the team and I tested every aspect of Surfshark, including its speeds, security features, streaming abilities, network reliability, and device compatibility.
Can Surfshark be trusted? It can, and it is. The Financial T...
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Latest positive user review
Fast, reliable and unlimited
This VPN is fast and reliable. It has a lot of servers in different countries and can be used in an un... limited amount of devices (it supports Linux, which is something very important for me). The software and app get updated regularly: note that I experienced some bugs with the auto-connect feature on Android that have been solved since then. With this competitive pricing, I would definitely recommend it.
IMPORTANT NOTE: I am not including the customer support in this review, because I never had to use it. If I use it in the future, I will update this review with my experience. I recommend you to see other reviews that include it if it is important for you.More
Latest negative user review
Frustrating Experience with Surfshark - A Cautionary Tale
I’ve been a Surfshark customer for quite some time, but my experience with their service over the last... few months has been nothing short of frustrating and exhausting. After dealing with endless issues and subpar support, I feel it’s only fair to share my experience so that others can make an informed decision.
The Problems
I initially encountered serious issues with Surfshark’s version 5.13, which simply didn’t work properly. Rather than providing a real solution, the support team suggested I roll back to an older, less secure version, which obviously wasn’t a feasible option. And when version 5.14 was released, there were no guarantees that it would work smoothly either. This lack of reliability left me in the dark and without proper protection for my devices. As a user who’s been comfortable with VPNs for years, I expected better. Instead, the issues with Surfshark went far beyond just software bugs. The app had such a significant impact on my system’s configuration that I had to fully reinstall Windows twice, losing hours of my time in the process. After the system crash caused by the software, I found that I couldn’t even log in to my PC properly, rendering it unusable.
2. Port 443 Miscommunication
Another issue arose around port 443. Initially, Surfshark’s support team claimed that my port was closed, which would have been a security issue. However, after conducting tests and providing photo evidence, I proved that the port was actually open. The support team’s initial miscommunication and failure to acknowledge this only added to my frustration.
3. The Toll on My Health
Beyond the technical problems, this entire ordeal has had a significant impact on my health. I suffer from anxiety and panic attacks, and the constant stress of trying to get this issue resolved has caused me to lose sleep and even feel physically ill at times. The level of support - or rather, the lack of it - has only made things worse. In the end, I decided to part ways with Surfshark. Despite having paid £70.96 for two years of service, I feel like I’ve received far less than I paid for, especially given the extensive downtime and constant problems. I reached out to Surfshark asking for a partial refund for the 18 months that I couldn’t use the service properly. Unfortunately, they flatly refused to even consider it. This lack of accountability speaks volumes about their disregard for customer satisfaction.More
Review by our expert
You can tell from its name that Trust.Zone markets itself as a privacy-friendly VPN. While it doesn't log your data, there have been many complaints about “Trust Zone”. This includes reports of buggy apps and an inadequate refund policy. So, my team and I performed extensive tests on all its features to see if it’s safe, fast, and trustworthy enough to try.
After all our tests, I can say ...
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Latest positive user review
6 years with TZ and no real complaints
What to say about Trust Zone?
Well, for $39.95 for a year compared to the next 'recommended' VPN comp... any at more than double that I can't see a good reason to leave Trust Zone, at all!
Issues - It's literally only been this year that I've been experiencing problems, support has always gotten back to me within about 48hrs, not on weekends or evenings, which could be a potential problem.
However, I've always been able to follow their instructions and fixed any errors that have occurred, uninstalling and reinstalling are simple and I've found that fixed any seemingly annoying problem, and it doesn't take more than 5mins to do that!
Sometimes (I used UK servers mostly, based there) the server can get a little slow, or seem to stop, but I just flick over to another UK server or Germany is another fave and no more problem for 99% of the time I've ever had any issues.
Benefits - For the price Trust Zone VPN is 'IMHO' truly great value for money and the privacy and security could be no better from everything that I've read, even on here.
I bought Nord VPN yesterday as I was getting connectivity issues and wanted to see if it was TZ, it wasn't and now I've got to wait a week for my refund from Nord VPN, I wasn't impressed at all and it wouldn't connect properly and my speeds were truly terrible! This was on the supposed fast server for what I was using, I couldn't use my fave 'app' shall we say, and when it did connect I didn't get more than just under 2mbps and I have over 70mbps on my line and that will be going to a Gig soon, can't wait!
The UK is so far behind where I lived in S.E Asia for 17yrs, that it's almost laughable, but it isn't is it!
1st world England, I think not! Lulz.
I hope that TZ can sort out their server maintenance and inform the users of when it's being done, or a symbol next to the server(s) would be a nice touch to let us know that it's being worked on, etc.
All in all, from the abysmal Nord VPN experience I had yesterday, all evening trying to get it to work, paying more certainly doesn't mean better in my years of computer and internet experience, and most recently been proven right yet again!
Last hint and tip, never connect to the internet without a VPN. Good luck out there all.
Wendy.More
Latest negative user review
Dedicated ips with port forwarding not working on every location
I am using 4 different VPN servers with dedicated IP's and port forwarding.
One server in Montreal an... d one in Tokyo are running with wireguard connections in ubuntu without any problems.
The server in UK stopped to establish connections with wireguard for more than a week, so I had to switch to openvpn. Also the UK server was down for two days. Trust.zone reported network card problems.
The fourth server is located in Moscow and makes the biggest trouble. Wireguard also stopped working for about more than a week. Then I switched to openvpn. With openvpn the connections are now always established and broken after a view seconds.
Trust.Zone tells, that there is a second connection present. But I have only one connection. So I assume the dedicated IP is sold to multiple users.
Conclusion:
The dedicated ip with port forwarding is basically cool.
But when it is not working, then trust.zone can't fix it, and has no money back, nor giving another ip at another location as replacement.More
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