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vpnMentor was established in 2014 to review VPN services and cover privacy-related stories. Today, our team of hundreds of cybersecurity researchers, writers, and editors continues to help readers fight for their online freedom in partnership with Kape Technologies PLC, which also owns the following products: ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize professional and honest examination of the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.
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vpnMentor was established in 2014 to review VPN services and cover privacy-related stories. Today, our team of hundreds of cybersecurity researchers, writers, and editors continues to help readers fight for their online freedom in partnership with Kape Technologies PLC, which also owns the following products: ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize professional and honest examination of the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.

VPN.Express Review 2024 — Not ExpressVPN, and It Shows

Our Score: 4.6/10
Ranked 152nd out of 198 VPNs
Matthew Amos Updated on 20th August 2024 Fact-checked by Anneke van Aswegen Senior Editor
Important. Despite the similar name, VPN.Express should not be confused with ExpressVPN. These VPNs are significantly different (with ExpressVPN excelling in all areas). You can find a detailed review of ExpressVPN here.

VPN.Express can’t compare to ExpressVPN, but does that make it a bad choice? Few VPNs can compete with ExpressVPN due to its longevity and vast resources. To find out if VPN.Express is more than just a sneaky name, I did a deep dive into all its features.

After my research, I can’t recommend VPN.Express because it’s not impressive in any category. Its biggest problem is its poor device compatibility, as it only offers one full-featured app (for Windows). Besides that, it has a small server network, few security features, and high prices for what it offers. I suggest you check out our list of the best VPNs around instead.

Short on Time? Here Are My Key Findings

Pros

Cons

VPN.Express Features — 2024 Update

4.0
💸 Price 4.99 USD/month
📆 Money Back Guarantee 7 Days
📝 Does VPN keep logs? No
🖥 Number of servers 400+
💻 Number of devices per license 3
🛡 Kill switch Yes
🗺 Based in country United States
🛠 Support Email support
📥 Supports torrenting Yes

Streaming — Not Optimized for Top Video Quality

5.0

VPN.Express is missing several features that you’ll find in the best streaming VPNs. For one, it has a small server network. This limits the number of locations you can connect to, but it can also contribute to overcrowding. When a server has too many users, this will lower your speeds and likely cause buffering and quality drops in videos.

It doesn’t have any optimized servers for streaming. Many of the best VPNs have locations dedicated to streaming in general or for compatibility with specific platforms. These are tested regularly to confirm they work and any blocked IPs are replaced.

VPN.Express doesn’t make any specific claims about which platforms it can securely access. Streaming services often utilize anti-VPN technologies. Because of this, VPNs aren’t shy about letting you know when they’re confident they work with a service. Since VPN.Express doesn’t directly mention any platforms on its site, I doubt that it works with many of them.

It’s possible to stream top platforms, like Hulu and BBC iPlayer, in HD from anywhere with the right VPN. To find a provider that can facilitate excellent quality with all the most popular services, check out our list of the best VPNs for streaming.

Editor’s Note. The VPNs we recommend usually follow strict no-logging policies. This prevents them from viewing your online activities and leaves you solely responsible for how they’re used. My team and I are against breaking copyright laws.

Speed — Limited Options for Minimizing Speed Loss

5.0

VPN.Express will slow you down, and it doesn’t offer many features to minimize this. All VPNs will lower your rates to some extent because your traffic has to be rerouted. The best way to keep your speeds up is by choosing a server close to your location. Unfortunately, VPN.Express doesn’t offer many worldwide servers, so you might not find any nearby.

It doesn’t support WireGuard, the fastest VPN protocol. Protocols are different methods you can choose for connecting VPNs, and they each offer different strengths and weaknesses. WireGuard is almost always the fastest protocol in our tests, and VPN.Express doesn’t utilize it.

Its small server network could also lead to overcrowding, which reduces your speeds further. VPN.Express makes many bold claims on its site, even going so far as to state it has “the fastest connection speed in the industry”. However, it makes no statements about the percentage of speed you’re likely to lose, which is an actual measurement of a VPN’s quality.

The top providers only lower your speeds by 10-20% on nearby servers and rarely over 50% on distant ones. To get a VPN that’s been proven to offer consistently high rates, view our list of the fastest VPNs proven by years of testing.

Gaming — Doesn’t Advertise Itself As a VPN for Online Gaming

5.0

There’s no mention of gaming on VPN.Express’ site, so it’s likely unsuitable for the task. The most important thing for smooth online play is your ping rate. This tells you how long it takes your data to travel. You’ll need it below 85ms to enjoy gaming with minimal lag.

VPN.Express doesn’t have gaming-optimized servers. Ping is also greatly affected by your distance from the server. As I’ve mentioned VPN.Express doesn’t offer a large number of servers. In my experience, it’s quite rare that a server over 4,000km away will allow you to game without lag. So, if VPN.Express doesn’t offer servers near you, you’ll be in trouble.

You’ll want a VPN with a large network that has several servers near your location if you’re an avid gamer. I suggest you try one of the best VPNs for gaming in this list to stay safe while you enjoy online games.

Server Network — Small and Missing Several Privacy Features

3.5

VPN.Express has a small network with only 400 servers in 30 countries. Most of its locations are in Europe, with only 1 country offered in South America. There are no servers you can connect to in Africa.

It doesn’t have city-level servers, which make it easier to tell how far servers are from you. Instead, each of its servers will simply connect you to a country, and you’ll have no way of knowing where in the country your IP is.

Screenshot of VPN.Express' server list within the Windows app Just be aware this info isn't available for Apple devices

The VPN claims to own its servers, but it doesn’t say anything about virtual locations. While it’s always great when a provider owns its servers (this cuts out a middleman that could potentially access your data), I like to know when a VPN has virtual servers. These are physically-located somewhere other than the listed location, which can further diminish your speeds.

While its FAQs report that you can order dedicated IPs, they’re not an option on the purchase screen. I assume this means you have to reach out to support to request one. That could be tricky as I had several issues getting responses from VPN.Express. Dedicated IPs are necessary for things like running a website with a VPN connection.

Overall, VPN.Express has a disappointing network that isn’t worth the price. You can easily find a VPN for a similar cost that comes with a vast server network with many more features.

Security — Basic Features That Only Cover a Few Devices

4.5

You can only reliably protect yourself on Windows since VPN.Express has poor support for other devices. Its Windows app will provide you with AES 256-bit encryption, leak protection, a kill switch, and access to the OpenVPN protocol. Unfortunately, it doesn’t offer the kill switch for any other devices

Even its Windows app is missing many advanced security features like split tunneling, private DNS servers, and double VPN. I recommend using a VPN that can at the very least keep you safe on your computer and your mobile device. So, I suggest you try out one of the VPNs in this list that offer excellent protection on phones.

Encryption

VPN.Express utilizes AES 256-bit encryption, which is nearly unbreakable. This is the same level of protection used by many militaries and banks around the world. It’s implemented by all the top VPNs, so it’s likely you wouldn’t experience many data leaks with this provider.

Protocols

It claims to let you connect with OpenVPN, L2TP, and PPTP protocols on its Windows app. The Android app doesn’t give you the option to switch between protocols, and I didn’t receive an answer about which protocol it uses when I reached out to support. On Mac and iOS, you can manually connect to OpenVPN, but there is no app.

OpenVPN is one of the safest protocols around, so I’m glad it’s an option. This is because it’s open-source, so it’s constantly being checked for vulnerabilities by cybersecurity enthusiasts around the world. However, as I stated above, the inclusion of WireGuard would probably make this a much faster VPN.

Kill Switch

This is a necessary security feature every VPN needs, but it’s only available on the Windows app. It’s not an option on Android, and Mac and iOS users don’t even get an app, so they can’t utilize any additional features besides connecting to servers.

The kill switch blocks your internet connection if the VPN suddenly disconnects. This acts as a failsafe, so you can have peace of mind knowing you’ll never go online without protection. There’s an option to turn it off within your Windows app, but I recommend keeping it on at all times.

Privacy — Good Policy, but Missing Further Assurances

7.0

While its policies are good, they haven’t been proven, and it’s headquartered in the US. I appreciate that VPN.Express’ policies are clear, and it explicitly states what it does and doesn’t collect while you’re connected to its servers.

However, the best VPNs have evidence that they follow their policies from court cases or independent audits. The most privacy-friendly VPNs also make sure they’re under the jurisdiction of countries outside of the 5/9/14 Eyes Alliances. To find one of the most trustworthy options, check out our list of the best no-log VPNs.

Does VPN.Express Keep Logs? No

VPN.Express claims to never log any of your identifiable information. Its policy states that it won’t collect your browsing history or your IP address. However, it stores your email, password, and payment data (although you can pay with cryptocurrency for further privacy).

It also stores some limited technical information to maintain its services. It logs which days you connected to a server, that server’s location, and which country you’ve connected from. There are a few VPNs that store less anonymized information, but this is pretty standard and isn’t something I’d be too worried about.

Was VPN.Express Audited? No

Unfortunately, VPN.Express has never had its policies or its apps independently audited. Many VPNs choose to pay reputable third-parties to examine their privacy documents to make sure they’re being followed. This is one of the only ways you can truly know if a VPN follows through on its claims, or if they’re just a marketing ploy.

Based in the US

VPN.Express keeps its headquarters in the United States, a founding member of the 5 Eyes Alliance. This is an agreement between governments to share their citizen’s online information. The US is also known for having a vast surveillance system. This makes it one of the worst places a VPN can keep its offices.

Does VPN.Express Work in China? No

I could never get a response when I asked VPN.Express support staff if it works in China. However, I suspect that it doesn’t work in that country or on any restricted network. This is because it doesn’t offer obfuscation. This feature makes your VPN traffic look like regular traffic and is necessary for avoiding VPN blocks.

The Chinese government has banned many VPNs, but there have been no publicly-reported cases of them going after the individuals who use them. Still, my team and I urge you to read up on the laws of the country you’re in before you choose to use a VPN. We don’t condone any illegal activities.

Torrenting — Supports P2P on All Servers

5.0

The VPN allows torrenting on all its locations, but it may come with slow download speeds. This is because of its small server network. If there are no servers closeby, you’ll likely experience long wait times on P2P networks. I’d also highly recommend you only torrent with its Windows app. The lack of security features on other devices would make it unsafe.

It doesn’t come with added features for torrenting, like port forwarding. This is an option that allows you to increase your seeding and downloading speeds. Some VPNs even come with specialty servers specifically optimized for torrenting. You can find one of the best VPNs for P2P in this list.

While torrenting is legal in most countries, downloading copyrighted files isn’t. The vpnMentor team and I ask that you please only access torrents within the public domain.

Installation & Apps

3.5

Installation & Apps — Poor Compatibility With Too Many Manual Configurations

VPN.Express only provides a few full applications, so you have to manually connect with many devices. This is annoying because manual configurations can be somewhat time-consuming, and you’ll miss out on most of the VPNs’ features.

Screenshot of VPN.Express' Windows app highlighting its settings menu Since it's a basic VPN, you won't get lost in its menus

The apps for Windows and Android are easy enough to navigate although they look quite dated. They don’t have the eye-catching menus and interactive maps that many top VPNs include.

Setup & Installation

Installation on Windows and Android can be done easily through its website or the Google Play Store. Like most modern VPNs, the process is quite simple. It only requires following a few pages of instructions.

Screenshot of the Windows download page on VPN.Express' website The Android app needs to be installed through the Play Store

However, on every other device, it requires manual configurations that just aren’t worth it. To complete this installation method, you’d have to install another program like Tunnelblick and follow a long set of instructions (sometimes over 17 steps). Once you’re done, you’ll only be able to connect to servers, with no additional features. So, I can’t recommend it.

You can easily install a full-featured VPN app on your Mac or iOS device if you choose one of the top providers for Apple devices in this list.

Device Compatibility

There are no apps for routers, smart TVs, Mac, iOS, or Linux devices. The app that is offered for Android phones is also quite limited. So, VPN.Express only fully supports Windows, which is a shame. It’s unlikely that you’ll only want to protect one device type in your household, so this is a big knock against this provider.

Desktop — Apps for Windows

The Windows app comes with a kill switch and the ability to switch protocols. It also has a few other common features like allowing you to have the VPN connect automatically on system startup.

While manual connections are offered for Linux, I suggest using a VPN that offers an app for this operating system. That way you’ll get essential security features like a kill switch. Take a look at this list of the best Linux VPNs to keep your device safe.

Android

The Android app is similar to the Windows one, but there’s no kill switch or protocol switching. Unfortunately, this makes it far inferior because a VPN without a kill switch is simply unsafe. It’s also quite disappointing that it only supports manual connections on iOS. All the best VPNs offer complete apps for iPhones, and you can read this list to see all the top iOS VPNs.

Browser Extensions for Firefox and Opera

VPN.Express claims to have an extension for Chrome, but its link only gave me an error message. However, I can’t recommend using its extensions for Opera or Firefox either. That’s because these only connect your browser to proxies. This leaves the rest of your device unprotected and the browser itself will be prone to leaks (which VPN.Express admits on its site).

Router Compatibility

There are guides for manual configurations on Asus, Tomato, DD-WRT, and pfSense routers on its website. Most of these will connect through OpenVPN, but it can be a dangerous process if you’re not careful.

Connecting a VPN to a router is a great way to protect all the devices on your network at once. But, I’d recommend doing it with a VPN that has easy-to-use router apps. You can find the top VPNs for routers in this list.

Simultaneous Device Connections

VPN.Express only supports 3 device connections at once. This is surprising because I wouldn’t consider its subscriptions cheap. Most VPNs at least let you connect to 5 devices at once, while some even offer unlimited connections.

Pricing

5.0
1 Year
$ 4.99 / month per month
6 Months
$ 7.99 / month per month
1 Month
$ 9.99 / month per month

Pricing — Way Too Expensive for What It Offers

None of VPN.Express’ 3 plans provide enough value for what they cost. For example, CyberGhost's long-term plan is less than half the price of VPN.Express’, and CyberGhost tops it in every category. It offers way more servers, excellent apps for Apple devices, access to WireGuard, proven privacy policies, and much more.

It only has a 7 day money-back guarantee, while most VPNs give you 30 days. I also wouldn’t expect to get your money back with how difficult it is to get a hold of support. I highly doubt you’ll get them to respond to your cancellation request.

The VPN accepts Bitcoin, PayPal, iDeal, WebMoney, Alipay, and Sofort.

Reliability & Support

3.0

Reliability and Support — Never Responded to Any of My Queries

It claims to have 24/7 live chat support, but this is not true. I was never able to connect with any support agent through its live chat, its ticketing system, or via email.

Screenshot of VPN.Express' live chat showing it to be offlineI checked at different times of the day, and it was never available

Its knowledge base is quite small, and it’s annoying that there’s no search function for its FAQs. The answers it does provide there are poorly written and often seem to misunderstand the question. Overall, it would be tough to find a VPN that offers worse customer support.

Compare VPN.Express With The Top Alternative VPNs
Our Score: 9.9
Our Score: 9.7
Our Score: 9.5
Our Score: 9.4
Editor's Note: Transparency and impartiality are important to us when bringing you our best selection of VPNs. Some of the industry-leading products on our list, including Intego, Private Internet Access, CyberGhost, and ExpressVPN are owned by Kape Technologies, our parent company. The VPNs we choose are derived from a thorough testing process.

The Bottom Line

Final Verdict — A Poor VPN in Almost Every Category

VPN.Express only has a few bright points. Its Windows app offers enough basic security features to keep you safe, and its privacy policy says all the right things.

With that said, it has far too many negatives to warrant a purchase. While it’s about the same price as many excellent VPNs, it comes with a small server network, weak support for Mac, iOS, and Android devices, and no access to the WireGuard protocol. I recommend you read more about our top-ranked VPNs in this list before you give any money to VPN.Express.

  • Good Privacy Policy
  • Kill switch and OpenVPN on Windows

FAQs on VPN.Express

Is VPN.Express free?

No, there is no free tier for VPN.Express. It does offer a 7-day money-back guarantee with all of its plans. However, there’s a good chance you could encounter issues receiving a refund, as their customer support is quite difficult to get a hold of.

Is VPN.Express the same thing as ExpressVPN?

No, ExpressVPN is much better than VPN.Express in every area. VPN.Express only offers a kill switch on its Windows app, and it doesn’t even have apps for Mac or iOS devices. It has a small server network, no obfuscation feature, and its privacy policy hasn’t been proven.

ExpressVPN has complete apps for Windows, iOS, Android, and Mac devices that all have kill switches. It also has a large server network with automatic obfuscation on all its locations (which hides your VPN use for restricted networks, like work). Plus, its privacy policy has been proven, and it comes with a 30-day money-back guarantee (VPN.Express only offers a week).

Is VPN.Express safe?

It can only keep you safe with its Windows app. That’s the only application it offers with a kill switch, a necessary security feature that blocks your internet connection if the VPN disconnects. Its Android app doesn’t include a kill switch, and it doesn’t have applications for any other devices.

Money Back Guarantee (Days): 7
Mobile app:
Number of devices per license: 3
VPN Plans: vpn.express
We review vendors based on rigorous testing and research but also take into account your feedback and our affiliate commission with providers. Some providers are owned by our parent company.
Learn more
vpnMentor was established in 2014 to review VPN services and cover privacy-related stories. Today, our team of hundreds of cybersecurity researchers, writers, and editors continues to help readers fight for their online freedom in partnership with Kape Technologies PLC, which also owns the following products: ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize professional and honest examination of the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.
VPN.Express User Reviews (User reviews are not verified)
2.0
Based on 6 reviews in 1 languages

Write a Review on VPN.Express

Please rate VPN.

All Speed Streaming Security Сustomer service
Anonymous
Anonymous
2/10
Not good

I canceled it in a day. Asked for a full refund within 30 days, but didn't get a full refund. I give up because those procedures were very troublesome to get back only $6.

claude
claude
2/10
VPN.Express is clearly is scam

I can only concur with the other reviewers. VPN.Express is a scam. Briefly, I paid but never received any info allowing me to log in. Also if one checks VPN.Express website, many links do not work such as "support" and "login". First time I got caught by a scam online and the reason is simple: I did not read carefully the website and so thought I was buying a subscription to ExpressVPN! Clearly in some way punishment for being careless. Congratulation VPN.Express You guys are just thieves.

Anonymous
Anonymous
2/10
A fool and his money is soon parted

Total scam, When I paid the subscription they said it hadn't worked, tried to convince me to pay again, smelt a rat by now but they had taken my money, nothing worked, sent emails to so-called customer services never got a reply. Keep well clear. Should be closed down.

About the Author

Matthew is a writer and editor for VPNMentor with a proven track record of providing in-depth analysis of the most highly regarded VPNs, including ExpressVPN and CyberGhost. His unparalleled expertise has enabled him to consistently deliver cutting-edge insights on the most sought-after (and newest) VPN services.

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