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vpnMentor was established in 2014 to review VPN services and cover privacy-related stories. Today, our team of hundreds of cybersecurity researchers, writers, and editors continues to help readers fight for their online freedom in partnership with Kape Technologies PLC, which also owns the following products: Holiday.com, ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize professional and honest examination of the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.
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vpnMentor was established in 2014 to review VPN services and cover privacy-related stories. Today, our team of hundreds of cybersecurity researchers, writers, and editors continues to help readers fight for their online freedom in partnership with Kape Technologies PLC, which also owns the following products: Holiday.com, ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize professional and honest examination of the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.

Surfshark Review 2025: A Cheap VPN, but Can It Be Trusted?

Our Score: 9.3/10
Worth Considering
James Everard Updated on 27th March 2025 Fact-checked by Christine Johansen Senior Writer

With VPNs, you tend to get what you pay for. So when I saw Surfshark’s low prices, I was skeptical about its rave reviews. To see if it could actually live up to these claims, the team and I tested every aspect of Surfshark, including its speeds, security features, streaming abilities, network reliability, and device compatibility.

Can Surfshark be trusted? It can, and it is. The Financial Times reports that Surfshark is 47th in its fastest-growing companies in Europe list1. So I took a closer look at Surfshark’s privacy policy to verify its validity and put its customer support team to the test. The results were impressive — Surfshark is privacy-focused and has some unique security features.

Overall, I would recommend Surfshark because it offers great value for what you get. For such a low price (you can sign up for $2.19/month), you get unlimited device connections, top security, and good overall performance. Plus, it works with many streaming platforms and is easy to use. You can always ask for a full refund within 30 days if you’re not totally sold.

Try Surfshark Risk-Free >>

Surfshark Pros, Cons, and Needed Improvements

  • HD access to streaming sites

    My international team and I could safely watch all the major platforms from anywhere in high quality.

  • Fast speeds

    Surfshark gave us excellent download and upload speeds, along with low ping rates.

  • Great global coverage

    While it doesn't have a huge number of servers, Surfshark offers impressive global coverage.

  • Military-grade security

    Surfshark offers all the advanced security features I’d expect from a top VPN and even has some I’ve never seen from any other.

  • Easy to use

    Surfshark has intuitive apps and is a beginner-friendly VPN.

  • 30-day money-back guarantee

    I tested this policy, and getting my money back was really easy.

  • Clunky torrenting support

    It’s not clear which servers actually work with torrenting.

  • Based in a 9-Eyes country

    Surfshark is based in the Netherlands, which is part of a global data-sharing alliance.

  • Might not work in China

    Like many VPNs, Surfshark has a hard time being reliable for China due to the Great Firewall.

86% Off

Save 86% on Surfshark now!

Money-Back Guarantee: 30 Days

And get 3 months completely free!

Surfshark Features — 2025 Update

9.4
💸 Price 2.19 USD/month
📆 Money Back Guarantee 30 Days
📝 Does VPN keep logs? No
🖥 Number of servers 3200+
🛡 Kill switch Yes
🗺 Based in country Netherlands
🛠 Support 24/7 Live Chat Support
📥 Supports torrenting Yes

Streaming — 4K Access to Many Global Streaming Platforms

9.6

Surfshark can safely access many global platforms, allowing private streaming from anywhere. We tested Surfshark and successfully watched content on over 30 services.

We only had to make a few tweaks to get some services working smoothly. For example, sometimes we had to try a few different servers, switch to Static IP servers, or try different browsers. Occasionally, we found better success by switching protocols. Its chatbot and live agents on its 24/7 support were also easily accessible when we needed some tips.

Be advised: We only recommend VPNs with strict no-logs policies that prevent them from seeing or tracking what you do online. This means you’re responsible for how you use a VPN, so please be sure to follow all applicable regulations and T&Cs. My colleagues and I do not condone copyright infringement.

Popular Streaming Platforms We Tested

Streaming Service Status
Netflix
Hulu
Disney+
BBC iPlayer
Amazon Prime Video
Max
Sling TV

The major platforms above all streamed perfectly on the first attempt. We even tested multiple locations to make sure they worked. The notoriously tricky BBC iPlayer worked with all 4 UK locations. There was no buffering, and episodes loaded almost immediately using the speedy WireGuard protocol.

Screenshot showing the Surfshark app over a browser streaming a movie on Prime VideoThe UK London server was fast enough for UHD streaming

Meanwhile, Netflix US worked with multiple US locations, including Chicago, Los Angeles, Miami, and New York. We also successfully tested all major platforms on an iPhone 16 using the IKEv2 protocol since it excels at switching between data sources.

Screenshot showing the Surfshark app over a browser streaming BBC iPlayerWe didn't even need to switch servers between the major platforms

Overall, we were really impressed with Surfshark’s streaming abilities. We have used VPNs that take less troubleshooting to get the best quality, like ExpressVPN. But since Surfshark offers more affordable pricing, it’s still one of the top choices for streaming. On top of that, the support staff usually gave us easy fixes when we had trouble.

Speed — Fast Speeds at Any Distance

9.8

Surfshark has fast speeds on every server. Nearby connections were quick enough that we didn’t notice any slowdowns, but surprisingly, so were locations that were several thousand miles away. Even connections on the other side of the world were fast enough for most online activities. That’s hardly surprising, considering that all 3,200 servers are 10GB.

There’s also a handy Fastest location button at the top of the server list, which worked well. Surprisingly, it didn’t connect us to the nearest location, but our tests confirmed that it was the fastest one. Numerous factors determine a server’s speed, including user load and your ISP. Because of this, a VPN can sometimes even improve your speeds slightly.

No VPN
Download Speed
Upload Speed
Ping
USA (Dallas) USA (Dallas)
Download Speed
Upload Speed
Ping
USA (Miami) USA (Miami)
Download Speed
Upload Speed
Ping
USA (Los Angeles) USA (Los Angeles)
Download Speed
Upload Speed
Ping
USA (New York) USA (New York)
Download Speed
Upload Speed
Ping
Canada Canada
Download Speed
Upload Speed
Ping
Brazil Brazil
Download Speed
Upload Speed
Ping
UK UK
Download Speed
Upload Speed
Ping
France France
Download Speed
Upload Speed
Ping
Japan Japan
Download Speed
Upload Speed
Ping
Australia Australia
Download Speed
Upload Speed
Ping
Singapore Singapore
Download Speed
Upload Speed
Ping
150.41 Mbps
25.14 Mbps
5 ms
89.79 Mbps
5.61 Mbps
40 ms
172.79 Mbps
35.83 Mbps
50 ms
147.98 Mbps
59.87 Mbps
36 ms
132.16 Mbps
N/A*
40 ms
107.94 Mbps
60.59 Mbps
45 ms
108.53 Mbps
6.35 Mbps
155 ms
110.80 Mbps
20.47 Mbps
107 ms
82.53 Mbps
2.73 Mbps
149 ms
108.70 Mbps
15.47 Mbps
154 ms
118.10 Mbps
N/A*
181 ms
115.95 Mbps
10.41 Mbps
211 ms
273.49 Mbps
194.84 Mbps
4 ms
279.02 Mbps
278.67 Mbps
10 ms
257.22 Mbps
164.54 Mbps
51 ms
249.76 Mbps
247.13 Mbps
34 ms
256.95 Mbps
174.39 Mbps
49 ms
255.31 Mbps
232.31 Mbps
41 ms
189.41 Mbps
187.74 Mbps
143 ms
213.62 Mbps
217.29 Mbps
113 ms
232.47 Mbps
58.37 Mbps
115 ms
222.28 Mbps
196.19 Mbps
148 ms
214.39 Mbps
72.38 Mbps
190 ms
231.89 Mbps
265.41 Mbps
205 ms
192.26 Mbps
161.41 Mbps
4 ms
176.12 Mbps
88.08 Mbps
10 ms
159.25 Mbps
47.16 Mbps
54 ms
109.39 Mbps
61.38 Mbps
44 ms
166.78 Mbps
38.69 Mbps
51 ms
1.37 Mbps
3.26 Mbps
101 ms
210.50 Mbps
16.91 Mbps
142 ms
68.97 Mbps
101.12 Mbps
112 ms
186.92 Mbps
20.96 Mbps
120 ms
197.72 Mbps
17.01 Mbps
144 ms
48.42 Mbps
16.57 Mbps
192 ms
133.55 Mbps
12.22 Mbps
208 ms
These tests are conducted from the USA
*N/A indicates that we do not currently have speed test data for this location

These speeds are way above average for a VPN. It’s not quite as fast as ExpressVPN, but it’s not too far behind. Long-distance speeds are particularly impressive, considering that many VPNs can slow you down by over 80% on faraway servers.

For your knowledge: Our VA tests all VPNs from the same US location, using the same connection, to ensure fair results. We test for download and upload speeds while connected to nearby and faraway servers using the VPN’s fastest protocol. We then compare these results to our baseline download and upload speeds (without a VPN connected).

Gaming — Fast Enough for Lag-Free Gaming on Local Servers

9.0

Surfshark has a remarkably low ping on nearby servers. Ping is essential for gaming since it measures the responsiveness of your commands to the on-screen action. It’s measured in milliseconds, and under 100ms is considered optimal for gaming. Any higher would cause many games to become unresponsive.

Screenshot of the Surfshark app over an online gameThe ping of just 9ms is perfect for online gaming

I loaded Steam to play Brawlhalla. An update was necessary, which downloaded very quickly with Surfshark’s fast speeds. When the game loaded, it played perfectly. The action was fast, and there was no lag. It was like playing without a VPN, except I had the security of knowing I was protected against DDoS attacks.

Server Network — Covers More Countries Than Most VPNs

9.0

Surfshark doesn’t have the largest network, but it offers reliable connections with impressive global coverage. There are 3,200 servers, which is far fewer than you get with Private Internet Access, which has 3,200. That said, it does have impressive coverage, with servers in 100 countries, which is more than most of the top VPNs.

Most of Surfshark’s servers are located in the US, spread out over 22 locations. But it also has a big server presence in Europe (especially the UK, France, Germany, and Spain), Canada, and Australia. It has multiple locations in 12 countries, where you can select servers in specific cities.

I like Surfshark’s Static IPs, which help you avoid CAPTCHA tests by giving you a fixed IP. Alternatively, you can get your own dedicated IP for a small extra monthly fee. Another neat touch is the MultiHop feature, which lets you create your own double VPN combo from its entire selection of 100 countries.

Screenshot of the server options on the Surfshark appThere's also a search bar if you don't want to scroll through the server list

It has some virtual locations that are clearly marked on the server list. I appreciated that because some VPNs don’t disclose which servers are virtual. All its servers are hosted in trusted third-party data centers and they’re all RAM-only.

Does Surfshark Work in China? No

Customer support confirmed that Surfshark doesn’t work in China, Russia, or Turkey. However, it does work in Iran, Saudi Arabia, and the UAE. To use Surfshark in these regions, its website suggests trying several servers and switching protocols until you find a successful combination. You can also set up the VPN manually, but that’s more technical.

Screenshot of a chat with Surfshark customer supportMost VPNs aren't reliable for use in China

VPNs struggle to work in China due to The Great Firewall, which is highly advanced and blocks many websites and services. Most VPNs are banned in China, but there are no public reports of visitors being prosecuted for using a non-approved VPN. While the list is short, there are a few VPNs that have proven to work more reliably in China.

Security — Top-Tier Security With Customizable Advanced Features

10.0

Is Surfshark safe? Forbes reports that 147 countries asked Surfshark for user data in 20222. Despite this, no user data was given out — so you can rest assured that your personal information is kept safe.

It uses industry-standard 256-bit keys to encrypt your data, which are virtually impenetrable. This is either through AES-256 (IKEv2 and OpenVPN) or ChaCha20 (WireGuard). This is the same level of encryption used by governments and militaries to protect their private data, so your ISP and third parties won’t be able to see any of your online activity.

Secure Protocols

You get a choice of protocols to encrypt and secure your online activity. WireGuard, the industry-standard protocol for speed, is available on all operating systems. It’s ideal for streaming, video calls, and browsing on both nearby and distant servers.

Screenshot of a WireGuard table from the Surfshark websiteOpenVPN is more secure for online banking

Plus, you get OpenVPN. Constantly improved by security experts, OpenVPN is highly secure. It has two versions: UDP, which is faster for video calls, streaming, and gaming, and TCP, which is slower but more stable. On Mac, you also get IKEv2, which works best on nearby servers but is slower over long distances.

Leak Tests and Kill Switch

I tested 10 servers, including ones in the UK, US, and Germany, and no IP, WebRTC, or DNS leaks were detected. Any leaks are a threat to your security and privacy while using a VPN. A DNS leak is a security flaw that allows your ISP to see your internet activity. IP and WebRTC leaks reveal your real IP address (and your real location) to third parties, like hackers or online snoopers.

The kill switch feature is easy to access and keeps you protected even if Surfshark disconnects unexpectedly. It will temporarily deactivate your internet connection and then reactivate it automatically when you’re connected again so none of your traffic is leaked while the VPN reconnects.

Camouflage Mode and NoBorders

Camouflage hides the fact that you’re using a VPN to encrypt your traffic (also known as obfuscation). It does this with technology that makes your connection seem like normal traffic. You can also use Camouflage mode to help you get around firewalls on public WiFi. To activate, you just need to select the OpenVPN protocol (this isn’t immediately obvious in the app).

NoBorders mode was designed to give the VPN a more reliable performance on restricted networks, like at school, work, or public WiFi, which often block VPN use. You can activate NoBorders mode by navigating to Settings > Advanced in the Surfshark app. Once enabled, it reduces the server list to those that can get around the network firewall you’re facing.

Nexus

Nexus connects you to a network of VPN servers before routing you to your chosen server. This is different from traditional VPN connections, which connect to a server through a single tunnel. Surfshark claims that using a single server can lead to security and privacy issues (since you’re only using 1 IP address) and has created Nexus technology to combat this.

Surfshark’s Nexus technology will only be utilized when you use one of the following features:

  • IP Rotator. This feature periodically changes your IP address without cutting you off from the VPN connection. It makes it even harder for your ISP or unwanted third parties to track you.
  • Dynamic MultiHop. This lets you manually choose to connect to any 2 servers available on Surfshark’s server network, providing double the encryption.

Bonus Features

Surfshark comes with a built-in ad and malware blocker called CleanWeb. I tested out CleanWeb on Forbes.com, and all the ads I saw with this feature toggled off were gone once I turned it on. It also detects and blocks malicious websites, protecting your device from malware and phishing scams.

Alternative ID lets you create an online alias (name, gender, birth date, country) and generates a new email based on the details. For an extra fee, you can also get a new US phone number, a feature added since our last review of Surfshark. To protect privacy, all emails to this proxy address are securely forwarded to your actual email. Surfshark stresses ethical use, advising users to follow legal guidelines and avoid violating laws or any platform's terms of service.

Privacy — Safe, Trustworthy, and Transparent

9.0

Surfshark has a strict and audited no-logs policy. It took some time to get to the first audit, but it was finally done in 2022. The VPN doesn't store identifiable data, but it's based in the Netherlands, which is a part of the 9 Eyes Alliance. This is not ideal for privacy, but since Surfshark doesn't keep logs, it won't have anything identifiable to share, even if requested.

Does Surfshark Keep Logs? No

Surfshark doesn’t collect your IP address, browsing history, session information, or any other identifiable data. Its privacy policy explains that its servers do store some details about your connection, such as your user ID, IP address, and connection timestamps, but that this information is deleted after 15 minutes.

Screenshot of Surfshark's privacy policyIt also publishes a warrant canary, a web page that details any court orders it's received to share user data

Surfshark collects and stores your email, encrypted password, and basic billing information to create your account. If you're uncomfortable providing this info, you can use a burner email and cryptocurrency to subscribe without identifying yourself.

It also collects diagnostic reports and anonymous analytics information in the app, which you can opt out of easily in the settings menu. Your location data is collected when using the Auto-Connect feature, but this data is never shared with any third parties.

Was Surfshark Audited? Yes

In December 2022, Deloitte audited Surfshark’s no-logs policy, examining IT systems and interviewing employees. Deloitte confirmed that Surfshark adheres to its privacy claims, passing the audit. It is concerning that Surfshark took 4 years to audit its logging policy, lagging behind competitors in this area.

However, Deloitte’s endorsement reassures me, providing relief and confidence in Surfshark's privacy claims. In December 2023, Surfshark’s Android app passed the MASA audit, confirming its safety and compliance with global data handling standards.

In the past, Surfshark had 2 other audits done by Cure53, but only of its Chrome and Firefox extensions (in 2018). There were no major issues found with the extensions, neither in the privacy or security realms. In 2021, Cure53 also analyzed the server infrastructure and found only minor issues, which were promptly fixed.

Based in the Netherlands

One thing that concerned me is that Surfshark is based in the Netherlands, part of the 9-Eyes data-sharing alliance. Despite this, Surfshark said the local law in the Netherlands would not force it to retain data. It also claimed it would move again if the laws changed.

All that being said, Surfshark’s audited privacy policy and warrant canary are sure signs that it can be trusted. Even if Surfshark were ordered to hand over user data (which it is fully transparent about), there wouldn’t be anything to give since it doesn’t store anything that could identify you anyway.

In 2022, Surfshark merged with Nord Security, the company behind the reputable NordVPN, to form one holding company. However, Surfshark still operates separately.

Torrenting — Fast and Safe, but a Little Inconvenient

9.0

Surfshark performed well during my tests, but it’s not clear how to find the P2P servers. Not all servers work with torrenting (there are 110 that do). However, if you’re not connected to a P2P-optimized server, you’re automatically connected to one when you open a torrent client.

To test this, I chose the Czech Republic server (which isn’t P2P-optimized) and connected. Using IPleak.net, I saw that my IP and DNS locations were set to Prague. After opening Bittorrent, I ran IPleak again and saw that my IP and DNS had changed to the Netherlands, which is P2P-supported.

Many VPNs make it much easier to find their P2P-optimized servers. Customer support informed me that you can type “p2p” into the search bar, and all torrenting servers will appear. But it’s kind of weird that it’s not more intuitive. For example, CyberGhost has a separate tab in its server list for “downloading” servers, which makes it really easy to find. That said, the server list on the Surfshark website now has a column for P2P.

It took me 4 minutes to download a 2.5 GB public domain file using the Netherlands server. I also tried a P2P server in the UK (where I'm currently located), and downloading the same file took 2 minutes — so there was only a marginal difference in speed.

Its no-logs policy, military-grade encryption, and automatic kill switch make it a safe P2P VPN. However, it’s much easier to use a VPN that allows torrenting on every server, or at the very least has clearly marked P2P servers. If you’re looking for a good torrenting VPN, I recommend you check out this list to see the top VPNs for torrenting.

Editor’s note: The vpnMentor team stands firmly against copyright infringement. While torrenting is legal, downloading copyrighted material is illegal in almost all parts of the world. In addition, some torrenting sites are banned or blocked in certain countries. Please stay up to date with the law and ensure everything you download is within the public domain or copyright-free.

Installation & Apps

9.4

Easy Setups and Simple Apps

Surfshark is really easy to use — its app has a clean layout and it’s user-friendly, even if you’ve never used a VPN before. It functions nearly the same way on Windows, Mac, iOS, and Android, which makes it simple to use across platforms. Plus, its apps are available in 13 languages, including Spanish, German, Japanese, Korean, and Chinese.

The features menus include descriptions of what each feature/setting does. It’s also handy that it lets you save your favorite servers.

Screenshot of Surfshark's appFastest location, Nearest country, Favourites, and Recently used all help you connect quickly

I just wish it was possible to see the server load and ping time on its app. The server load data was previously automatic on its macOS app, but it’s now been removed. The Windows and Android apps show the ping time when you click on the small speedometer next to the search bar. However, you need to be disconnected for this information to load.

Setup & Installation

Getting Surfshark up and running is very straightforward. I set Surfshark up on my Windows and Mac laptops, Android tablet, and iPhone. On any device, it was as simple as downloading and installing the software (like you would any other app) from Surfshark’s website and signing in. However, Linux devices require manual installation.

Screenshot of the download page on the Surfshark websiteIt never took me more than 5 minutes to download Surfshark’s app onto my devices

Device Compatibility

Surfshark has the device compatibility I would expect from a top VPN, with native apps for all major OSs. It also has a native app for Fire Stick and Fire TV. Plus, it’s one of the few VPNs that offers a native app for Apple TV. You can set up routers manually. Thankfully, Surfshark has detailed step-by-step guides on its site.

Popular Devices We Tested

Devices Compatibility
Windows Windows 7 or newer
Mac macOS 10.15 (Catalina) or later
Linux
  • DEBIAN 11 or higher
  • UBUNTU 20.04 or higher
  • MINT 20 or higher
Android OS 5.0 or later
iOS iOS 13 or later
Browser extensions Chrome, Firefox, Edge, Brave
Smart TVs Native apps for Android TV, Apple TV, and Fire TV
Gaming consoles Its smart DNS works with Xbox, PlayStation, Nintendo, and more
Router Manual configuration

Windows has features not available on macOS, such as a customizable kill switch, Bypasser, and Device Invisibility. The Windows app also allows window resizing, which the Mac version does not. However, the Mac app has the IKEv2 protocol, which isn’t available for Windows.

Screenshots of the macOS and Windows Surfshark appsThe macOS and Windows apps are almost identical

The mobile apps are almost identical, but Android has GPS spoofing. This feature matches your GPS location to your VPN’s IP location. It also has an additional “native" Kill Switch, which customer service informed me is embedded deeper into Android’s software for added reliability. Both OSs now have Bypasser (split tunneling), which is a new addition for iOS.

Screenshots of the iOS and Android Surfshark appsYou can enable the kill switch without having to navigate to the Settings menu on Android

You can set Surfshark up on your router, but it’s recommended to use its apps for the best performance. It must be installed manually on a router with firmware that has WireGuard, OpenVPN, or IKEv2 client pre-installed. You can also install new firmware (and there are guides on its website that show you how), but this can be a complex technical process.

Simultaneous Device Connections

You can connect as many devices as you want under a single Surfshark subscription, which gives you amazing value for your money. Most VPNs restrict your simultaneous device connections to between 5–10, which can be limiting for families with multiple devices.

We examined if connecting multiple devices simultaneously would adversely affect performance. Even with a laptop, iPad, Android phone, and desktop computer all connected to Surfshark, there was no discernible decline in performance. Streaming Netflix in Ultra HD continued without any lag.

Pricing

8.7
Surfshark Starter 24 Months + 3 Extra Months
$ 2.19 / month per month
Surfshark One 24 Months + 3 Extra Months
$ 2.69 / month per month
Surfshark Starter 1 Month
$ 15.45 / month per month

Starter Tier Is Affordable, With a Reliable Money-Back Guarantee

Surfshark offers 3 pricing packages: Surfshark Starter, Surfshark One, and Surfshark One+. Starter is the standard VPN package, while One and One+ are personal security bundles with additional features. No matter which option you choose, you get a bigger discount if you choose a longer subscription period. Plus, you can also get 3 months extra free.

While the Starter plan is cheapest, One and One+ are only 50 cents and $2.10 more per month respectively (for long-term plans). They’re worth it if you’re looking for all-around security, since they come with a ton of extra privacy tools.

Surfshark One and One+ include its Antivirus, Search, and Alert features (plus, Incogni with One+). Search is a private, ad-free search engine that returns only organic results without trackers. Alert notifies you if your personal information appears in leaked databases. Incogni is a data removal service that contacts data brokers to request data takedowns

Why is Surfshark so cheap? While Surfshark is relatively low-priced, offering great discounts up to 86% on its long-term plans, its one-month plans are a touch pricey at $15.45. But it’s not a bad option if you want to try it out for a trial period.

However, there’s fine print — prices just about double once your subscription renews. On the 24-month plan, you’ll end up paying almost $5/month. To avoid the increase, you can cancel auto-renewal by logging into your Surfshark account, navigating to Subscriptions, then Payments > Manage subscription. You can also cancel via its 24/7 live chat or email.

All of the plans come with a 30-day money-back guarantee, too. I tested Surfshark’s guarantee, and it was easy to get my money back. Using the live 24/7 chat, I requested a refund (giving a reason why Surfshark wasn’t the right VPN for me). My refund was approved right away, and I had my money back 4 days later.

It also offers a 7-day free trial on Android, iOS, and macOS devices that you can get from the Apple Store or Google Play. Students can also get exclusive discounts on its plans.

Surfshark has the following payment methods:

  • Major credit cards (Visa, Mastercard, Amex, Discover)
  • PayPal
  • Debit cards (Europe only)
  • Google Pay
  • Amazon Pay
  • Cryptocurrencies
  • Other popular regional payment methods like AliPay and Sofort

If you want to sign up for Surfshark anonymously, your best bet is to create another email account and pay with cryptocurrency.

Reliability & Support

9.8

An Industry-Leading Live Chat Service

Surfshark’s online Help Center is loaded with helpful information, including feature explanations, tutorials, setup and installation guides, and a decent FAQ section. I was super impressed by the number of guides available and used multiple tutorials during this review with success. They were all detailed enough without being overly complicated.

If you can’t find the answers you need on its website (which I could for the most part), Surfshark offers 24/7 live chat support as well as email support options.

Screenshots of Surfshark's live chat customer support convoSurfshark's agents were more personable than agents from other VPNs I've dealt with

When I tested the live chat feature, I initially spoke to a chatbot, but it was quick and easy to bypass. Its live agents are among the most friendly and efficient I’ve dealt with. I always got a response within a few seconds, and my questions were answered thoroughly. The agents genuinely seem to enjoy working for Surfshark. Email support responded in around 3 hours.

The Bottom Line

Final Verdict — A User-Friendly and All-Round Safe, Reliable VPN

Is Surfshark any good? It is. According to Globe Newswire, Surfshark was awarded Best VPN Service by Consumer365 since it combines robust encryption and privacy features with reliable, high-performance service3. It offers multiple advanced security features, reliable network and speeds, consistent streaming quality, and a strong commitment to user privacy and security.

I was really impressed with Surfshark’s speeds over long distances and its customer support. In addition, one of its greatest selling points is that you can connect an unlimited number of devices simultaneously, making its comparably lower price point even more worth it. Though, keep an eye on the renewal prices.

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imgur-mCV7G0guZ2w
  • Can safely access top platforms from anywhere
  • Great speeds on nearby and distant servers
  • 3,200 servers in 100 countries
  • Easy-to-use apps
  • An audited no-logs policy and military-grade encryption
  • Unlimited simultaneous device connections

FAQs on Surfshark

Which country owns Surfshark?

Surfshark is headquartered in the Netherlands. Established in 2018, the company moved its headquarters to the Netherlands on October 1, 2021. The Netherlands does not have obligatory data retention laws, allowing Surfshark to operate without storing user logs.

However, the country is part of the 9 Eyes Alliance, which could potentially influence data-sharing practices. Despite this, Surfshark maintains a strict no-logs policy, meaning it does not collect or store user activity data. Even if it were requested to do so, there would be no data to hand over.

Can I be tracked while using Surfshark?

It’s highly unlikely since Surfshark employs robust encryption and a strict no-logs policy to protect your online activities. However, no VPN can guarantee complete anonymity. To enhance your privacy, you can utilize Surfshark's additional features like CleanWeb to block ads and malware and MultiHop to route your connection through multiple servers. Regularly updating your software and practicing safe browsing habits further reduces tracking risks.

Is Surfshark good for Netflix?

Yes, Surfshark works with various Netflix libraries, including those in the US, UK, and Japan. Plus, it works with all of the major streaming platforms we tested, including Disney+, Prime Video, and Hulu. However, there may be occasional instances where certain Netflix libraries are inaccessible. In such cases, switching to a different server or contacting Surfshark's customer support can often resolve the issue.

What do Reddit reviews say about Surfshark?

Reddit users generally view Surfshark positively, highlighting its affordability, security features, and unlimited device connections. Some users express concerns about its Netherlands base due to data-sharing alliances but acknowledge Surfshark's strict no-logs policy.

Comparisons with other VPNs like NordVPN often arise, with some users favoring NordVPN for its larger server network, while others prefer Surfshark for its cost-effectiveness. Since it offers a 30-day money-back guarantee, you can try Surfshark for yourself for free.

References

  1. https://www.ft.com/ft1000-2024/
  2. https://www.forbes.com/sites/emmawoollacott/2024/08/28/us-government-requests-most-user-data-from-big-tech-firms/
  3. https://www.globenewswire.com/news-release/2024/12/16/2997673/0/en/Best-VPN-Service-for-2025-Awarded-to-Surfshark-by-Consumer365.html/
Money Back Guarantee (Days): 30
Mobile app:
Number of devices per license: Unlimited
VPN Plans: surfshark.com
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vpnMentor was established in 2014 to review VPN services and cover privacy-related stories. Today, our team of hundreds of cybersecurity researchers, writers, and editors continues to help readers fight for their online freedom in partnership with Kape Technologies PLC, which also owns the following products: Holiday.com, ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize professional and honest examination of the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.
Surfshark User Reviews (User reviews are not verified)
7.5
Based on 800 reviews in 27 languages

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Christopher Smith
Christopher Smith
Feb 25, 2025
2/10
Frustrating Experience with Surfshark - A Cautionary Tale

I’ve been a Surfshark customer for quite some time, but my experience with their service over the last few months has been nothing short of frustrating and exhausting. After dealing with endless issues and subpar support, I feel it’s only fair to share my experience so that others can make an informed decision. The Problems I initially encountered serious issues with Surfshark’s version 5.13, which simply didn’t work properly. Rather than providing a real solution, the support team suggested I roll back to an older, less secure version, which obviously wasn’t a feasible option. And when version 5.14 was released, there were no guarantees that it would work smoothly either. This lack of reliability left me in the dark and without proper protection for my devices. As a user who’s been comfortable with VPNs for years, I expected better. Instead, the issues with Surfshark went far beyond just software bugs. The app had such a significant impact on my system’s configuration that I had to fully reinstall Windows twice, losing hours of my time in the process. After the system crash caused by the software, I found that I couldn’t even log in to my PC properly, rendering it unusable. 2. Port 443 Miscommunication Another issue arose around port 443. Initially, Surfshark’s support team claimed that my port was closed, which would have been a security issue. However, after conducting tests and providing photo evidence, I proved that the port was actually open. The support team’s initial miscommunication and failure to acknowledge this only added to my frustration. 3. The Toll on My Health Beyond the technical problems, this entire ordeal has had a significant impact on my health. I suffer from anxiety and panic attacks, and the constant stress of trying to get this issue resolved has caused me to lose sleep and even feel physically ill at times. The level of support - or rather, the lack of it - has only made things worse. In the end, I decided to part ways with Surfshark. Despite having paid £70.96 for two years of service, I feel like I’ve received far less than I paid for, especially given the extensive downtime and constant problems. I reached out to Surfshark asking for a partial refund for the 18 months that I couldn’t use the service properly. Unfortunately, they flatly refused to even consider it. This lack of accountability speaks volumes about their disregard for customer satisfaction.

    Tim S.
    Tim S.
    2/10
    Don't waste your money on dedicated IP

    While the generic Surfshark servers work well, the dedicated IP is worse than useless. With it, I get constant captchas and some websites refuse to connect at all. All is fine once I reconnect to a generic or even free VPN. Support is friendly but hopelessly incompetent at getting the problem fixed. So the dedicated IP works exactly opposite as what is advertised, all while vacuuming money out of your wallet. Stay away.

    Lucas Pinto Ricardo
    Lucas Pinto Ricardo
    10/10
    Fast, reliable and unlimited

    This VPN is fast and reliable. It has a lot of servers in different countries and can be used in an unlimited amount of devices (it supports Linux, which is something very important for me). The software and app get updated regularly: note that I experienced some bugs with the auto-connect feature on Android that have been solved since then. With this competitive pricing, I would definitely recommend it. IMPORTANT NOTE: I am not including the customer support in this review, because I never had to use it. If I use it in the future, I will update this review with my experience. I recommend you to see other reviews that include it if it is important for you.

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    Editor's Note: Transparency and impartiality are important to us when bringing you our best selection of VPNs. Some of the industry-leading products on our list, including Intego, Private Internet Access, CyberGhost, and ExpressVPN are owned by Kape Technologies, our parent company. The VPNs we choose are derived from a thorough testing process.

    About the Author

    James conducts rigorous hands-on research and testing to evaluate dozens of VPNs for his articles. He's an advocate for digital freedom.

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