How to Delete a Lyft Account on the Phone App & Web (2025)

Ready to break up with Lyft? Maybe you’re not using the app anymore, want to tidy up your digital life, or just prefer another ride service — whatever the reason, closing your Lyft account should be quick and painless.

How can I delete my Lyft account permanently? It’s actually pretty simple. You can do it through the app, on the website, or by reaching out to Lyft support. While Lyft reports around 24.4 million active riders, the total number of registered users is likely much higher — suggesting that only 30–50% of account holders are active¹.

In this guide, I’ll walk you through how to delete your account, remove payment methods, cancel subscriptions, and even download your data — everything you need to close your account with confidence.

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How Can I Permanently Delete My Lyft Account

Ready to delete your Lyft account for good? There are a few different ways to do it — just pick the method that works best for you. But before you start, it’s worth going over a few important things to make sure the process goes smoothly. Below, you’ll find a step-by-step breakdown of each option:

Method 1. Delete Your Account Through the Lyft Mobile App (Android and iPhone)

1. Launch the Lyft app and sign in using your account credentials.
2. Tap the menu icon (three horizontal lines or "hamburger icon") in the top-left corner of the screen.
3. Scroll down and select Help under the menu options.
4. Choose Profile and account settings under the Get help section.
5. Tap Delete my account.
6. You will receive a confirmation message notifying you that Lyft is processing your account deletion request.

Method 2. Delete Your Account via the Lyft’s Website

Step 1. Open your web browser and go to the Lyft website.

Step 2. Sign in to your account using your email and password.

If you're using 2FA, you may be prompted to enter a verification code

Step 3. Tap Go to account deletion. You’ll find this link in the Privacy Settings or through the Data Privacy page. Here, you’ll see the option to download your data before you proceed. This includes ride history, receipts, and payment info.

Step 4. Tap Start under the Delete Account section. You'll be asked to select a reason for deleting your account (this helps Lyft improve their service).

Step 5. In the confirmation box, type DELETE in all caps to finalize your request. Once submitted, your account will be scheduled for deletion. You’ll likely receive a confirmation email soon after.

Method 3. Contact Lyft Support via Email

Step 1. Open your email client and create a new message addressed to support@lyft.com.

Step 2. In the subject line, write Request to Delete My Account.

Step 3. In the body of the email, briefly explain that you wish to delete your Lyft account. Include any necessary account details (such as your phone number and email associated with the account) for faster assistance.

Step 4. Send the email and wait for a response from Lyft support. They will confirm your request and provide any additional instructions if needed.

How Can I Delete a Lyft Driver Account

If you're looking to delete your Lyft driver account, it's important to know that Lyft treats your driver and rider profiles as one. That means when you request to delete your account, both your driver and rider accounts will be removed together (including all associated data).

Unfortunately, there’s no option to delete only your driver profile while keeping your rider account active. Account deletion is all-or-nothing: once the process is complete, you’ll no longer be able to use Lyft for driving or requesting rides unless you create a new account from scratch.

If you're sure you want to go ahead, you can submit a deletion request through the Lyft app or their privacy page. Lyft may take a little time to process your request, and they might retain some data for legal or regulatory reasons, as outlined in their privacy policy.

How Can I Delete a Credit Card From My Lyft Account?

Deleting a credit card from your Lyft account is simple — but there are a few things to keep in mind. First, you can’t remove your only payment method. Lyft requires at least one active payment option on file at all times. So, if the card you want to delete is your only one, you’ll need to add a new card, PayPal, or another accepted payment method first.

Second, you can’t delete the card linked to your Lyft Cash balance. If a specific card is tied to your Lyft Cash, it has to stay on your account until that balance is cleared or linked to a different payment method.

Here’s how to delete a card:

• Open the Lyft app and tap your profile icon.
• Select Payment.
• Tap the card you want to remove.
• Choose Delete (or tap the trash icon).
• Confirm the deletion.

If the option to delete is grayed out or unavailable, it's likely because it's tied to Lyft Cash or it's your only saved payment method.

Things to Know Before Deleting Your Lyft Account

Thinking about deleting your Lyft account? Before you do, there are a few important things to keep in mind. Taking care of these ahead of time can help protect your personal information, avoid surprise charges, and even make it easier to return in the future — just in case you change your mind:

• Account deletion isn’t instant — but it is permanent. Once you request to delete your account, Lyft gives you up to 45 days to change your mind. During that time, you can still log back in and cancel the request. But after that window closes, the deletion is final — and your account, along with its data, will be gone for good. In some cases (such as issues involving trust, safety, or fraud), your request may be denied, and your account may not be deleted.
• Some data may be retained. While Lyft deletes most of your personal info (like your payment methods and contact details), they may keep certain records — such as ride history or billing details — for legal, regulatory, or tax reasons. So don’t be surprised if some anonymized data remains in their system for a while.
• Your ratings and ride history will disappear. Once your account is deleted, your driver ratings, reviews, and entire ride history will be permanently erased. There’s no way to retrieve them later — so if you need any receipts or trip info, be sure to download them before submitting your request.
• Wrap up any loose ends. Make sure there are no active rides, pending payments, or unresolved refunds before you delete your account. In some cases, pending payments can prevent the deletion from being processed.

Do I Need to Cancel Lyft Pink Before Deleting My Account?

Yes. Deleting your Lyft account does not automatically cancel your Lyft Pink membership. If you don’t cancel it separately, you could still be charged — even after your account is gone. To cancel your Lyft Pink membership:

1. Open the Lyft app and tap the menu icon (usually top-left).
2. Tap Lyft Pink.
3. Select Manage Plan.
4. Choose Cancel Membership and follow the prompts.

You should receive a confirmation in the app or via email once it’s successfully canceled.

How to Download Your Data Before Discontinuing the Lyft Account

If you want to keep a record of your Lyft data, such as ride history or payment information, it's crucial to download it before you proceed with account deletion. Here's how:

Step 1. Go to the data privacy page.
Step 2. Under the Download data section, tap Start.
Step 3. Your data will be downloaded as a ZIP file, which will include a file named DataDictionary.

Reasons to Delete a Lyft Account

Whether you're done with rideshare apps or just rethinking how you manage your personal info and spending, you're not alone. Here are some of the most common reasons people choose to delete their Lyft account:

• Privacy concerns. If you're uncomfortable with how your personal data is handled, deleting your account can give you peace of mind. In the past, Lyft faced criticism over staff accessing rider information without proper oversight — raising serious concerns about data misuse and even identity theft. Incidents like that can feel unsettling, and stepping away from the platform is one way to take back control over your personal information.
• Switching to a different service. Maybe Uber fits your needs better. Or maybe you’ve found a local or more affordable rideshare option. If you've already made the switch, keeping your Lyft account active can lead to unnecessary emails, notifications, or even accidental charges.
• You’re not using it anymore. If you haven’t opened the Lyft app in months (or years), there’s really no need to keep your account hanging around. Deleting it helps clear out digital clutter and removes your payment info from a service you no longer need.
• You want to manage your finances better. Regular rides can add up quickly — especially in cities where public transit or owning a car might be cheaper over time. If you're looking to cut down on expenses or avoid impulse rides, deleting your account can help remove the temptation and keep your budget on track.
• Bad customer service experiences. If you've had a frustrating issue — like an unresolved billing dispute or lackluster support — it’s totally fair to move on. Deleting your account can be a way to close the chapter and avoid future headaches.

What to Do If You Can’t Delete Your Lyft Account

Running into trouble while trying to delete your Lyft account? Don’t worry — it happens. There are a few common reasons the process might not go through, and most of them are easy to fix. Here’s what to check:

• You still have an active subscription or payment. If you’re subscribed to Lyft Pink or have any outstanding charges, Lyft won’t let you delete your account until those are sorted. Make sure to cancel any subscriptions and settle up any pending payments first — then you should be good to go.
• There are unresolved rides or pending refunds. Got a ride in progress or waiting on a refund? That can hold things up too. Be sure all rides are completed and any open refund requests have been processed before you try again.
• Your account is suspended or restricted. If your account’s been flagged for violating Lyft’s terms of service, you might not be able to delete it on your own. In that case, you’ll need to reach out to Lyft’s support team for help resolving the issue or manually closing the account.
• There may be technical issues with the app or website. Sometimes, it’s just a glitch — maybe the app’s acting up or the website isn’t loading right. Try closing and reopening the app, clearing your browser’s cache, or switching to a different device. If that doesn’t help, contact Lyft support, and they can walk you through it or delete the account on your behalf.
• You can’t log in to your account. If you’ve forgotten your password or can’t access your account, you’ll need to recover it before you can delete it. Use the Forgot password? option in the app or on the website to reset your credentials. Once you’re back in, you can continue with the deletion process.

Best Lyft Alternatives

Looking to switch things up from Lyft? Whether you want something more affordable, more predictable, or just different, there are plenty of other ride-hailing apps that might fit your needs better. Here are a few worth checking out:

• Uber. Probably the most obvious alternative, Uber is Lyft’s biggest competitor — and it’s easy to see why. With around 76% of the US market², Uber offers everything from standard rides to food and package delivery. It’s available in more places, has a wider range of services, and is often the go-to if you’re looking for something familiar and reliable.
• Via. If you're cool with sharing your ride, Via is a great option. It matches you with other riders going in the same direction, helping cut costs while still getting you where you need to go. It’s especially handy in cities where Via operates — and it's a nice balance between saving money and staying efficient.
• Ola. Ola is a big name in India and is expanding into more global markets. It’s known for competitive pricing and offering a variety of ride types, from budget to premium. If you’re traveling abroad — especially in South Asia — it’s a solid choice to have on your phone.
• Wingz. Planning ahead? Wingz is perfect for pre-scheduled rides, especially to and from airports. You can book your driver in advance, which means less waiting and more peace of mind — no last-minute scrambling when your flight lands.
• Gett. Geared more toward business travel, Gett offers on-demand rides in major cities like New York, London, and Moscow. It’s a great pick if you’re looking for a more professional, polished experience — especially for work trips or corporate accounts.

FAQs on Deleting Your Lyft Account

How do I know if my Lyft account has been deleted?

Once your Lyft account has been successfully deleted, you should receive a confirmation message or email from Lyft notifying you that the process is complete. Keep in mind that it may take a few days for the deletion to fully finalize, and during this time, you may still get some emails or notifications from Lyft.

After deletion, you will no longer be able to access the app or website with your previous account credentials. If you try to do that, Lyft will prompt you to create a new account.

Can I delete a suspended or banned Lyft account?

Yes, you can request to delete your Lyft account even if it's suspended or banned, but you’ll need to contact Lyft Support to do so. They’ll review your account status and let you know if deletion is possible. If your account is permanently deactivated, it may stay inaccessible and can’t be recovered, but support can still help with account closure.

Does Lyft have 24/7 customer support?

Yes, Lyft offers 24/7 customer support through its Safety Team, which is available at all times for emergencies during rides. For general questions or account-related issues — including account deletion — you can reach out through the Help section in the Lyft app or on their website. It’s also possible to contact Lyft support via email.

While Lyft doesn’t officially advertise a general support phone number, some pages list (855) 865-9553 as a Lyft Call Center Support line. However, the most reliable way to get help is through Lyft’s in-app or web-based support.

Where can I find Lyft’s corporate contact information?

You can find Lyft’s corporate contact information on trusted third-party directories like GlobalData, as it’s not fully listed on its official website. For business inquiries, visit lyft.com/business/contact-us. You can also send an email to Lyft support asking for help in contacting specific departments.

Can I delete my Lyft account without logging in?

​Deleting your Lyft account typically requires logging in to verify your identity and protect your personal details. However, if you've forgotten your login credentials and are unable to access your account, you can still request deletion by contacting Lyft Support via email.

They'll usually get back to you within a few weeks to confirm and process the request. Just keep in mind that once it’s deleted, it can’t be recovered — you’d have to create a new account if you ever want to use Lyft again.

Can I use a VPN with Lyft?

Using a VPN with Lyft is an excellent way to enhance your privacy, especially when accessing the app over public or unsecured WiFi networks. It encrypts your internet traffic, preventing hackers from accessing your personal information. A reputable VPN can also help you follow the steps of account removal more securely, making the entire process smoother.

Conclusion

Whether you're stepping away from ridesharing for a while or switching to another platform, deleting your Lyft account is a simple process you can do through the app or on the web. Just be sure to take care of any pending payments or ride issues before closing your account.

Keep in mind that account deletion is permanent — you won’t be able to recover your ride history, payment info, or preferences later. If you're ready to move on, following the steps outlined above will ensure your account is securely and fully removed.

References

1. https://backlinko.com/lyft-users
2. https://www.apurple.co/uber-vs-lyft-ridesharing-apps/