How to Delete a DoorDash Account via Phone and Website

Deleting your DoorDash account isn’t always straightforward. Depending on the device you're using, the account deletion menu might not even show up. While you can contact customer support for assistance, it’s also possible to delete your account directly through the app or website.

In this guide, I’ll explain how​​ to permanently delete a customer or Dasher account, along with tips to remove any lingering personal data. Given DoorDash’s history of data breaches, knowing how to safeguard your information is essential for protecting your privacy.

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How to Delete a DoorDash Account as a Customer

You can use one of 3 methods to delete a DoorDash account: through the website, the mobile app, or by contacting customer support. The process generally requires account authentication and a request for account deactivation, as outlined below. But before you proceed, make sure to review important considerations to ensure a smooth account deletion process.

Method 1. Delete Your DoorDash Account via Phone (Android and iPhone)

1. Open the DoorDash mobile app and access your account.
2. Tap on your profile icon and select Account.
3. Navigate to Settings > Manage Account.
4. Click Delete Account and follow the prompts for confirmation.

Method 2. Delete Your DoorDash Account via Website

1. Go to the DoorDash website and log in to your account.
2. Click on the menu at the top or bottom, depending on your device.
3. Go to Account > Manage Account.
4. Select Delete Account and follow the prompts.
5. A verification code will be sent to the mobile number associated with your account. Verify and press continue to complete the account deletion.

Method 3. Contact Customer Support

1. Visit the DoorDash Help Center on the website or app.
2. Choose Customer Support.
   You can even delete DoorDash without logging in by contacting support directly
3. Scroll down to find the phone numbers you can call for help with deleting your account. If you prefer, you can also chat with support — but you’ll need to sign in first.
   DoorDash support can be reached at any time of the day
   You can also contact support via email (mxpsupport@doordash.com) or the support form. In the description, clearly state that you want to delete your DoorDash account, provide a brief explanation for your request, and include any additional information that might be necessary to verify your identity.
4. DoorDash customer support will process your request and confirm the deletion once it's completed.

This process usually leads to permanent deletion, but make sure to confirm with customer support that all your data has been completely erased.

How to Delete a Dasher (Driver) Account

Deleting a Dasher account isn’t as straightforward as it might seem. DoorDash drivers typically need to go through customer support or use the DoorDash portal to remove their account data. However, some Dashers have reported that DoorDash often deactivates accounts rather than permanently deleting them, leaving certain information stored. This can create issues if you want to re-register as a Dasher in the future using the same phone number or SSN.

Additionally, if your Dasher account is linked to a customer account, deleting one might deactivate the other or create access issues. To avoid complications, confirm with DoorDash that deleting one account won’t affect the other.

Here’s a step-by-step guide to deleting your Dasher account:

Option 1. Delete via the DoorDash Portal

1. Cancel all scheduled shifts in the Dasher app.
2. Sign in to the DoorDash portal using your Dasher account credentials.
3. Click the menu icon and go to Account > Manage Account.
4. If needed, download a copy of your information by selecting Request Archive.
5. Select the Delete Account option and follow the prompts.
6. Enter the verification code sent to your phone or email to confirm the deletion.

Option 2. Delete via Customer Support

1. Visit the DoorDash help center and choose Dasher Support.
2. Scroll down to find the support phone number, or choose to chat with support directly in the app. Alternatively, you can email DoorDash’s support team to request account deletion. Be sure to include your driver ID and the reason for deletion.
3. Follow up to confirm that your account has been fully deleted.

Reasons to Delete DoorDash

If you rarely use your DoorDash account, deleting it can help reduce your digital footprint. Here are a few common reasons why you might consider it:

• Privacy and data concerns. With growing worries about how DoorDash manages personal information, many users prefer to delete their accounts to protect their privacy and avoid potential data breaches. This concern has increased since DoorDash’s 2022 data breach, which exposed sensitive information from customers, drivers, and merchants.
• Scams and security risks. If your personal data is compromised, you could become a target for phishing scams or even identity theft. Details like your delivery address could also pose security risks to your home.
• Dissatisfaction with the service. Frequent issues like delayed deliveries, incorrect orders, missing items, or high fees might make you reconsider using DoorDash. Switching to alternative delivery services could offer a better experience.
• Infrequent use. If you’ve moved to an area where DoorDash isn’t available or no longer need delivery services (for example, if you’ve embraced home cooking), deleting your account helps streamline your online presence.
• Concerns about Dasher treatment. DoorDash has faced criticism for how it treats its drivers, with reports of unfair pay structures, inconsistent support, and heavy workloads. If you disagree with these practices, you might choose to stop supporting the platform.
• Exploitation of restaurant partners. DoorDash has also been accused of charging restaurants high fees and listing businesses without consent, leading to strained relationships with local establishments. If you value supporting businesses directly, deleting your account may align with your principles.

Things to Do Before Deleting Your DoorDash Account

Taking a few steps beforehand can help you secure your data, avoid unnecessary charges, and prepare in case you decide to return to DoorDash in the future.

• Remove personal information. After deleting an account, you will be automatically logged out. So before deletion, go to your settings and delete saved data like payment methods, delivery addresses, and contact details. While DoorDash claims to delete most personal data during account closure, manually removing it adds an extra layer of protection.
• Unsubscribe from DashPass. If you’re subscribed to DashPass, DoorDash’s premium service, cancel it first to avoid ongoing charges. You can cancel under the Manage DashPass section in your account settings. Deleting your account doesn’t automatically stop this subscription, so make sure to handle it manually.
• Review outstanding orders and credits. Resolve any pending orders, refunds, or unused credits before deleting your account, as these will no longer be accessible afterward. If you’re a Dasher, unassign any active deliveries and ensure all invoices are settled before closing your account.

Alternatives to DoorDash

If you’re not happy with DoorDash, there are plenty of other delivery apps to try. Here are some top alternatives:

• Uber Eats. This app connects you with a wide range of restaurants, offering real-time tracking, flexible delivery times, and the option to schedule orders. Its Eats Pass subscription provides free delivery on eligible orders. Unlike DoorDash, Uber Eats transparently shows drivers the full tip amount they receive from customers.
• Grubhub. It boasts a wide selection of restaurants and features like pre-ordering and contact-free delivery. With a Grubhub+ membership, you can enjoy unlimited free delivery, and its partnership with Seamless expands options in certain regions.
• Postmates. Beyond food, Postmates delivers groceries, household essentials, and more, often within an hour, to ensure freshness. It operates 24/7 in many areas, providing excellent flexibility. The service charges a fixed delivery fee based on pick-up and drop-off locations, and with Postmates Unlimited, you can enjoy no-fee deliveries on qualifying orders.
• Caviar. If you’re looking for a premium dining experience, Caviar focuses on curated menus and exclusive partnerships with high-quality local restaurants.
• ChowNow. Known for supporting local restaurants and eateries, ChowNow doesn’t charge restaurants high commission fees, and its app reflects this by offering competitive pricing on orders.

FAQs on Deleting a DoorDash Account

Why can’t I delete my DoorDash account?

DoorDash doesn’t always provide an easy self-service option for account deletion, especially on some devices. You can try deleting your account through the app or website, but if the option isn’t available, contacting support is your best bet. Keep in mind that DoorDash sometimes deactivates accounts instead of permanently deleting them, which could result in partial data retention.

Does deleting DoorDash also cancel my subscription?

No, deleting your DoorDash account does not automatically cancel subscriptions like DashPass. To avoid recurring charges, manually cancel any active subscriptions or standing orders through your account settings before deleting your account.

How long does it take for my DoorDash account to be deleted?

Customer accounts are usually deleted immediately, although some data may be stored for up to 30 days. Deleting a Dasher account can take longer due to additional steps like canceling scheduled shifts or pending deliveries. The timeline depends on the method you use and how quickly DoorDash processes your request.

Can I delete my DoorDash account and make a new one?

Yes, but you may need to use a different email address or phone number when signing up again. This is because some of your data may remain undeleted due to DoorDash’s data retention policies, which could affect re-registration. After deleting your account, you may have to wait for some time before using the exact details to register for an account.

Can I reactivate a deleted DoorDash account?

Once deleted, a DoorDash account typically can’t be reactivated. That’s why it’s best to make sure you really want to delete your account.

How do I remove my debit card from the Dasher app?

To remove a debit card, go to the main menu in the Dasher app, then navigate to Payments > Saved Payment Methods. Swipe left on the card you want to remove. If this doesn’t work, you can contact support or try removing the card through the DoorDash website.

Will my DoorDash account be deleted if I don’t use it for a long time?

No, inactivity won’t result in your account being deleted. However, accounts may be removed for policy violations. Unless you delete your account yourself, it will remain active.

Is there a fee for canceling my DoorDash account?

No, DoorDash doesn’t charge fees for canceling or deleting an account. To avoid unexpected charges in the future, cancel any active subscriptions on your DoorDash account before deleting it.

Conclusion

Deleting your DoorDash account might not always be straightforward, but this guide makes the process easier. Whether you’re a customer or a Dasher, follow the steps to manage your data and close your account smoothly. If you run into any issues, try contacting DoorDash support.