How to Cancel NordVPN and Get a Full Refund in 2024

NordVPN is a trustworthy and reliable VPN, but I understand that it might not be for everyone. I signed up for NordVPN again after canceling my subscription a few years ago and was happy to see that the refund process has since improved. You can still cancel at any time — but now, you can cancel your automatic payments and plan in one step through its 24/7 live chat support.

I’ve outlined a step-by-step guide that makes it easy to get a NordVPN refund and eliminates confusion. Regardless of your reason for canceling, you can get your money back in no time as long as you request a refund within its 30-day money-back guarantee period.

However, canceling your service will leave you vulnerable. So, I recommend replacing NordVPN with a reputable alternative, like ExpressVPN. It’s overall an ideal choice — offering fast speeds, a lightweight app, and strong security. Plus, it’s backed by a 30-day money-back guarantee, which lets you try all of its features risk-free. You can easily get a refund if you’re not happy. Editor's Note: Transparency is one of our core values at vpnMentor, so you should know we are in the same ownership group as ExpressVPN. However, this does not affect our review process.

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Jump to see more NordVPN alternatives

Canceling NordVPN — What You Need To Know

To cancel your NordVPN subscription, it helps to have a solid understanding of its cancellation and refund policy. Below, I’ve highlighted the most important factors to be aware of.

• Subscription cancellation steps. To cancel your subscription, log into your NordVPN account, go to the Billing section, and then to Subscriptions where you can manage your auto-renewal settings. Remember, canceling your subscription stops future payments but doesn't automatically initiate a refund — this is a separate step requiring direct communication with NordVPN's customer support​​​​.
• You have a 30-day refund period. NordVPN provides a 30-day money-back guarantee, allowing you to cancel your subscription within this period and request a full refund. However, the refunds are not automatic, so you need to contact NordVPN's customer support within these 30 days to initiate the refund process​​​​.
• Cryptocurrency refund procedure. Subscriptions paid for with cryptocurrency also include the 30-day guarantee. When you contact customer support via chat or email, they will request details like the date of purchase, the cryptocurrency used, and your wallet address. The refunded amount might vary due to cryptocurrency market fluctuations and will be processed within a few business days​​.
• Buying from NordVPN website vs. third parties. Purchases made directly from the NordVPN website can be canceled and refunded by contacting NordVPN's customer support. In contrast, subscriptions obtained via the Apple App Store, Google Play Store, or Amazon Appstore must be canceled through these parties. Additionally, for refund requests from the Apple Store, you’ll need to contact Apple directly.
• Free trial details. NordVPN offers a free trial for Android through its mobile apps on Google Play Store. This allows you to test the service before committing to a paid plan. However, if you decide to cancel after subscribing through these platforms, you'll need to manage your subscription directly through the Google Play Store, not NordVPN support​​​​.
• Post-cancellation details. Upon cancellation, NordVPN allows you to use the service until the end of your billing period. After the refund request, your account will be deactivated immediately.

The Ultimate Guide: How to Cancel NordVPN and Get a Refund

How to Cancel and Request a Refund Through Live Chat

The following guide will take you through the steps to cancel your NordVPN account and get a refund using its 24/7 live chat feature.

1. Head to the NordVPN website. Click on the chat icon on the bottom right of your dashboard. Provide your name and email address to connect with the agent.
   The live chat isn’t available from NordVPN's app, only on the website
2. Start a live chat. When the bot asks about your query, type “live chat” and select Billing from the list of options. Then, continue answering the bot questions (it will ask you if you want to cancel, refund, or both, and about the payment method).
   You’ll need to answer some questions before you can speak with an agent
3. Wait for an agent to connect. It took less than a minute for me.
4. Provide a reason for canceling. I told the agent that I was just trying it out. In my experience, they didn’t pressure me to stay — they just asked if I’d had any problems. However, they may try to keep you on with a new offer, to which you can simply say “no, thanks.”
   You don’t need to provide a detailed reason for canceling
5. Wait for confirmation. The agent will proceed with your request and confirm your cancellation. They’ll also advise you of a timeframe for your refund, so keep an eye on your account. This is usually between 5–10 business days. Also, there is no need to cancel automatic payments separately if you’ve canceled and requested your refund through the live chat, as everything is now done all at once.
   The whole process was pretty straightforward and only took a few minutes

How to Cancel and Request a Refund By Email

You can also cancel your NordVPN account by sending an email. To do this, visit NordVPN’s main website, log in to your account, and click the email address at the bottom, (support@nordaccount.com). Explain in the email that you'd like to cancel your account and why (including your account information and a reason for canceling makes the process as quick as possible).

After sending your request to cancel, check for a confirmation email

Within a day or 2, an agent will reach out to you via email to confirm your cancellation. Upon confirmation, you’ll receive the money back in your bank account within 7 days.

How to Cancel NordVPN on Android

If you bought your subscription via the Google Play Store or you have taken NordVPN’s 7-day Android free trial, you have to cancel through the Play Store. However, keep in mind that this will not issue an automatic refund. You’ll still need to reach out to NordVPN’s customer service to request your refund.

1. Open the Google Play Store app on your device. Tap on the 3 horizontal lines in the top left corner of the screen to open the menu.
2. Select Subscriptions from the menu. Your NordVPN subscription will be listed here.
3. Tap Cancel subscription. Follow the instructions to confirm your cancellation.
4. Ask NordVPN for a refund. Head to NordVPN’s site and use the live chat feature to make your request.

How to Cancel NordVPN on iOS

If you signed up for the service using the Apple Store, NordVPN won’t be responsible for your refund. You have to cancel your subscription and request a refund through Apple.

1. Open your device’s Settings app. Then tap on your icon and name at the top of the screen.
2. Select Subscriptions from the menu. Find your NordVPN subscription and tap on it.
3. Tap Cancel Subscription. Follow the instructions to confirm your cancellation.
4. Request your refund through Apple. Sign in to reportaproblem.apple.com.
5. Click I’d like to… and then choose Request a refund from the menu. Choose the reason for your refund.
6. Select NordVPN from your list of subscriptions. Submit your request.

How to Cancel NordVPN in the Amazon Appstore

1. Open the Amazon Appstore on your device.
2. Tap My Apps.
3. Tap Subscriptions. Select NordVPN.
4. Select turn off auto-renewal for NordVPN. You can continue using your subscription until the end of the expiration period.

Best Alternatives to NordVPN in 2024

1. ExpressVPN — Consistently Fast for Smooth Browsing and HD Streaming From Anywhere

Editor’s Choice Editor’s Choice Try Risk-Free for 30 Days
Tested November 2024

Available on:

Windows Mac Android iOS

Chrome Router Smart TV More

Try ExpressVPN >

www.expressvpn.com

ExpressVPN’s proprietary Lightway protocol provides great speeds while using less battery. It allows for rapid connections, often in a fraction of a second. This is ideal for smooth gaming and browsing and supports HD access to content from anywhere. During our tests, ExpressVPN let us stream several Netflix libraries without any delays using Lightway. The protocol is also secure, employing the well-vetted wolfSSL cryptography library and an open-source codebase (unlike NordVPN’s NordLynx).

The VPN offers strong privacy protection with the customizable ad, malware, and tracker blocker. You can easily choose which of these to enable by using the toggle button in the settings. On top of removing intrusive display ads and enhancing your browsing experience, there’s also the option to enable parental controls and block adult sites from loading.

To toggle the protection settings, the VPN must be disconnected

Intuitive apps and a massive knowledge base make ExpressVPN suitable for beginners. The Smart Location feature will automatically recommend the best server for you based on your location, speed, and latency. Another feature I frequently use is Shortcuts, which lets you quickly launch your favorite apps and websites from the VPN’s home screen.

The only drawback is that the subscriptions are a little more expensive than NordVPN, with the cheapest plan starting at $4.99/month. However, ExpressVPN usually offers discounts and coupons. Plus, all plans come with a tried and tested 30-day money-back guarantee, so it’s easy to get a refund if you decide the VPN isn’t for you.

Useful Features

• Robust encryption. ExpressVPN protects your data with military-grade AES 256-bit encryption. It adds an extra layer of security with perfect forward secrecy, which generates a new encryption key with every session. Even if someone obtains the key used to protect your VPN traffic, they wouldn’t be able to decrypt past or future traffic.
• IP/DNS leak protection. This protects against any accidental exposure of your data. When I tested the US servers on ipleak.net, I didn't find any DNS/IP leaks. ExpressVPN also offers a customizable kill switch across all its apps to safeguard your data from prying eyes.
• TrustedServer technology. RAM-based servers wipe your data after each session. They’re backed up by an independently audited no-logs policy, which guarantees the VPN doesn’t monitor or record anything you do while connected (so your personal data can’t be handed over to any third parties).
• Obfuscated servers. Thanks to the obfuscation on all its servers, you can use ExpressVPN on restrictive networks, for example, in local libraries that block socials. Unlike NordVPN, ExpressVPN is also known to work reliably in China.

2. CyberGhost — Easy-to-Use VPN Suitable For Beginners

Available on:

Windows Mac Android iOS

Chrome Router Smart TV More

Try CyberGhost VPN >

www.cyberghostvpn.com

If you’re looking for a VPN with user-friendly and intuitive features, CyberGhost is the right choice. It has Smart rules, which is a set of features that let you automate connections based on your activities. For instance, you can set it to automatically connect when launching specific apps or joining new Wi-Fi networks, removing the need for manual configurations each time you open the app.

Thanks to the vast server network and fast speeds, it’s a great option for HD streaming from anywhere. Unlike NordVPN, CyberGhost gives you access to specialty servers optimized for streaming and torrenting. For instance, we used its specialty servers for popular platforms like BBC iPlayer, Netflix US, and Disney+. CyberGhost’s streaming performance was reliable during our tests.

The streaming servers are ordered by the streaming platforms and countries

Like most VPNs, though, CyberGhost’s speeds can struggle over long distances. When we tested it on a faraway Japan server, our speeds reached 70.45 Mbps (43% speed drop). While it’s not as fast as ExpressVPN, some VPNs can slow you down by 80% on long-distance servers, so these results are still good. So, you can still access your favorite content in HD from anywhere.

CyberGhost stands out with its generous 45-day money-back guarantee, which you get with the long-term plan. This plan also comes at a discounted rate with 84% off.

Useful Features

• Block content. If you’re worried about losing NordVPN’s protection against ads, trackers, and malware, you’ll be happy to know that CyberGhost offers a similar but simpler feature. It’s not as customizable, but is pretty effective at blocking annoying interruptions.
• NoSpy servers. These are designed to provide extra privacy and security. Only CyberGhost's employees can access them, preventing third-party intervention.
• Quick VPN connection. Connecting to a VPN is straightforward, with a one-click option. You have the freedom to pick a specific server location or let the system automatically choose the fastest one for you through the Best server location feature.
• Compatibility. CyberGhost has apps for most operating systems, so you can protect up to 7 devices with one subscription. It works with Windows, macOS, iOS, Android, and Linux, as well as Fire Stick and Android TV.

3. Private Internet Access — Unlimited Connections to Protect All Your Devices

Available on:

Windows Mac Android iOS

Chrome Router Smart TV More

Try Private Internet Access >

www.privateinternetaccess.com

In contrast to NordVPN, Private Internet Access (PIA) offers an unlimited number of simultaneous connections, so you can protect all your devices under one subscription. Even with 4 devices connected simultaneously, we didn’t notice any slowdowns in our PIA tests and could stream BBC iPlayer smoothly on each device. Plus, with its massive server network, you can enjoy HD streaming from anywhere.

PIA is highly customizable, so you can optimize it according to your personal preferences. For example, it lets you choose between the highly secure 256-bit encryption or the faster 128-bit encryption. But if you are a VPN newbie, you don’t have to worry about setting PIA up — its default options are a great starting point, allowing you to start using it without much preparation.

To optimize the encryption settings, connect to the OpenVPN protocol

Unlike ExpressVPN and CyberGhost, PIA’d headquarters are based in the US, which is a data-sharing Five Eyes country. This might raise privacy concerns, but I’m confident my data is safe since it has a strict no-logs policy that’s audited and court-proven.

I found the long-term plan to be the best value at $2.03/month. There are short-term plans available with the same features, but long-term plans save you the most money overall. The service is also backed by a 30-day money-back guarantee, which lets you try all PIA’s features for free.

Useful Features

• Identity Guard. This tool allows you to check if your email address has been part of an online data breach.
• Open-source apps. PIA is 100% open source, which means its code is publicly available and therefore can be inspected by everyone. Thanks to this, the chances of catching and resolving bugs or vulnerabilities are higher.
• Troubleshooting tips. PIA has a huge knowledge base, so you are likely to find an answer to your question on its website. If you prefer to speak with an agent, there is also a 24/7 live chat.

FAQs on Canceling NordVPN

Can I cancel my NordVPN subscription anytime?

Yes, you can cancel your NordVPN subscription at any time. Just make sure to cancel auto-renewal through your NordVPN account so that you’re not charged for any additional months. Just remember, once you cancel your account, your personal data will be exposed. So, I recommend switching to a reputable, alternative VPN to continue protecting yourself online.

It’s also worth noting that canceling your subscription this way will not give you an automatic refund. NordVPN offers a money-back guarantee, so you can request a full refund within the first 30 days of your subscription. You’ll need to request it through the live chat or email and provide a reason for canceling.

Does NordVPN provide refunds after the money-back guarantee period or free trial?

No, you won’t be eligible for a NordVPN refund after the 30-day money-back guarantee period. This policy is part of their terms and conditions and is the same for every plan. As long as you are within 30 days, the process for getting your money back is straightforward.

You may also be ineligible for a refund if NordVPN terminated your account or you signed up through a third party. For instance, payments made through Apple’s app store are not covered under NordVPN’s refund policy — it’s up to Apple to decide if you’ll get your money back.

Can I cancel NordVPN during the free trial?

Yes, and you’ll still be able to use NordVPN for any unused days from the trial’s duration. For Android users, NordVPN has a 7-day free trial available on the Google Play Store. If you decide to cancel during this trial period, you should follow the steps provided in the Google Play Store for subscription cancellation to make sure you won’t be charged. You’ll still be able to use the trial for 7 full days, regardless of when you cancel.

Is NordVPN easy to cancel?

Yes, canceling NordVPN is straightforward and requires only a few simple steps. However, the process of cancellation can differ slightly, depending on where you signed up from.

To sum it up, you can cancel your subscription via your NordVPN account page on the official website if this is where you registered. To get a refund, though, you still have to contact customer support directly through live chat or email. If you bought your subscription through a third-party platform, you need to contact Apple/Google/Amazon support to cancel. Additionally, for a refund for purchases made through Apple Store, you’ll need to contact Apple directly.

What are the reasons you might not get a refund from NordVPN?

While NordVPN offers a 30-day money-back guarantee, there are a few reasons why you might not be eligible for a refund.

• You purchased it through a third party. If you purchased your subscription through the Apple App Store — or resellers like Amazon — you will need to request a refund through that platform, not NordVPN.
• You used a prepaid card or gift card. You may not be eligible for a refund if you purchased your NordVPN subscription using a prepaid card or gift card.
• You violated NordVPN’s Terms of Service. NordVPN is not likely to approve your request if you violate its Terms of Service, such as using the VPN for illegal activities or sharing your account with people outside your household.
• You’re past the 30-day refund period. If you cancel your NordVPN subscription after the money-back guarantee period has expired, you won’t be able to get a refund.

Do I need to cancel auto-renewal to get my NordVPN refund?

No, auto-renewal will instantly be disabled when you request a refund through NordVPN’s live chat. While you can manually cancel auto-renewal to avoid future charges, this won’t trigger a refund. You still have to contact NordVPN via live chat or email to request your money back. That’s why it’s easier just to cancel and request your refund all at once.

Cancel NordVPN in Minutes

Although there is a lot of confusing information online, canceling your NordVPN subscription and obtaining a refund isn’t difficult. You can cancel your subscription and automatic payments simultaneously, making the whole process much more manageable. Just make sure you’re still within the 30-day money-back guarantee period, and you’ll have no problem getting your money back.

Once you cancel NordVPN, I advise that you replace it with another reputable service to ensure your safety. The best alternative to NordVPN is ExpressVPN. The apps are intuitive and easy to use. Plus, it offers industry-leading security features and high-speed servers to browse smoothly and enjoy HD streaming from anywhere. It also comes with a 30-day money-back guarantee, so you can test all of its features risk-free. If you find it’s not for you, it’s easy to get a refund.

The best NordVPN alternatives with money-back guarantees are…

Editor's Note: We value our relationship with our readers, and we strive to earn your trust through transparency and integrity. We are in the same ownership group as some of the industry-leading products reviewed on this site: Intego, Cyberghost, ExpressVPN, and Private Internet Access. However, this does not affect our review process, as we adhere to a strict testing methodology.

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