How To Cancel HMA and Get a Full Refund (Tested in 2024)

HMA is a decent VPN with a broad selection of server locations. However, its steep monthly price, poor streaming performance, and lack of 24/7 live chat support can be unappealing. That’s why I tested its 30-day money-back guarantee to see how easy it is to get a refund.

Still, I recommend having a VPN subscription to protect your online activities and identity. Without one, your data may be exposed to hackers and snoops when using the internet. ExpressVPN is my top VPN alternative, thanks to its responsive support, fast servers worldwide, and ability to work with most streaming platforms.

I tested HMA's refund policy and found it trustworthy. It’s an uncomplicated process and provided you’re within the specified money-back guarantee period, you'll get a refund within a few days. Editor's Note: Transparency is one of our core values at vpnMentor, so you should know we are in the same ownership group as ExpressVPN. However, this does not affect our review process.

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Step-By-Step: How To Cancel HMA and Get a Full Refund

Depending on your sign-up method, you can cancel Hide My Ass without assistance from support. However, you'll still need to contact them for a refund when canceling within the 30-day money-back period. So, contacting customer service from the start might be quicker if you want to claim a refund.

How To Cancel HMA Subscription on Your Own

You can log into your HMA account and cancel your subscription at any time. Use this method if you signed up for HMA through the website:

1. Sign in to your account. Using the details you created when you first signed up with HMA, open the HMA website and access your account.
   This is the easiest and quickest way to cancel your subscription
2. Cancel your subscription. Once you’ve signed in, you’ll be redirected to the Manage your Account page. Scroll down the page to the Your HMA Subscriptions section and click on Cancel Subscription.
   If you have multiple subscriptions, make sure that it's the right one
3. Confirm your cancelation. A pop-up window should now appear, asking you to confirm that you wish to cancel. Click Yes to confirm.

Keep in mind that this will only cancel your subscription and upcoming payments. However, you’ll need to contact customer support to claim a refund under the money-back guarantee period.

Contact Support To Cancel Your HMA Subscription

When contacting support, you can cancel your account and claim a refund in one go. Just note that Hide My Ass is not available 24/7, so it might take a while for someone to get back to you.

1. Contact customer support. Visit the HMA website and click on the Help tab at the top of the page. Then, scroll down to the Get in touch button.
   HMA claims that its email support is available 24/7
2. Complete the form. Fill in the requested details on the contact form and add a message stating that you’re requesting to cancel your account and want a refund. Click Submit.
   You'll receive an automated response that your request has been received
3. Respond to HMA's email. You’ll receive an email within 24 hours requesting a reason why you left — I got one within 5 minutes. After my reply, I received a confirmation email about 3 hours later.

Once I sent my response with the order number and reason, my refund was processed within a day. The reason doesn’t have to be anything special; I just said I no longer needed the service. While the support agent said it would take 5-7 days, I got my money back within just 2.

How To Cancel HMA via Android

If you bought HMA through the Google Play Store, you can cancel your subscription that way. If you signed up with the 12-month plan, and it’s still within 7 days, you also won’t get charged thanks to HMA’s Android free trial.

1. Access your Google Play subscriptions. Log into the Google Play Store and tap your account icon in the top right corner.
2. Select Payments and subscriptions. Then, tap Subscriptions.
   Make sure that you're using the same Google account that you signed up with
3. Cancel your subscription. Find HMA in the list and tap on it. Then, click the Cancel subscription button on the management page.
   If you’re still under the free trial, you can continue using HMA for the remainder

Even if you paid for your subscription through the Google Play Store, you can request a refund directly from HMA within 30 days. HMA recommends contacting them first to improve chances of getting a quick refund.

You need to provide support with your Google Play Store email address and the Transaction ID. You can find your transaction ID in the email receipt from the Google Play Store or by logging into the Google Payments portal.

How To Cancel HMA via iOS

Due to the App Store’s policies, HMA cannot process refunds made through it. Your only option is to ask for your money back by lodging a ticket on reportaproblem.apple.com, and they’ll consider your request on a case-by-case basis.

1. Open the Settings app. Check your Apple ID to make sure it’s the same one you signed up with, and tap on the icon.
2. Go to Subscriptions. Look for HMA and select it.
3. Cancel your subscription. Tap the Cancel button and then confirm your decision when asked.

If you’re still within the free trial period, you won’t be charged. You can continue using the premium app features until the seven-day period is over.

How To Cancel HMA via 2Checkout

If you bought HMA with a credit card, the safest thing to do is cancel auto-renewal with 2Checkout to avoid being charged automatically by payment processors. Here’s how to cancel auto-renewal payments through 2Checkout:

1. Get your details ready. To access 2Checkout, you’ll need either the email you signed up to HMA with or your order number.
   The email will also contain an activation code for your HMA apps.
2. Sign in to 2Checkout. Go to the 2Checkout MyAccount log-in page. Provide either your email address or order number and click Send Access link.
   Click the email link and provide a password to create an account
3. Find your HMA payment. Once you’re logged in, navigate to My Products. Look for an HMA entry.
4. Cancel automatic payments. Under Subscription status, look for a label that says Auto-renewal: enabled. If you see this message, click the Stop automatic subscription renewal link and then the Stop auto-renewal button in the confirmation popup.
   You'll also see that Auto-renewal is "OFF" in your HMA dashboard

How To Cancel HMA via PayPal

Despite canceling your account, you may also have an issue with auto-renewals if you purchased HMA through PayPal. Similar to 2Checkout, it’s best to make sure that your auto-renewals are removed.

1. Sign into PayPal. Use the same account that you used to buy HMA.
2. Go to automatic payments. Hover over your profile and click on Account Settings in the dropdown menu. Then, navigate to Payment Preferences in the left hand menu. Scroll down until you see Automatic payments, and click the Manage Automatic Payments link.
3. Cancel your HMA subscription. Make sure that Show Active is selected and find Privax LTD in the list. Select it and click the Cancel button.

Your automatic payments to HMA have been canceled in PayPal. However, you can still enjoy HMA’s premium features until the currency billing cycle ends.

Best Hide My Ass Alternatives in 2024

1. ExpressVPN — Best Overall VPN With Fast Speeds for Smooth UHD Streaming

Editor’s Choice Editor’s Choice Try Risk-Free for 30 Days
Tested November 2024

Available on:

Windows Mac Android iOS

Chrome Router Smart TV More

Try ExpressVPN >

www.expressvpn.com

Thanks to ExpressVPN's proprietary Lightway protocol that uses less code, you can stream in crystal clear quality — three times faster than HMA. Using a variety of local servers, I averaged 223.04Mbps on a 227.31Mbps connection while testing ExpressVPN, only a 2% speed drop. This means you can watch your favorite TV shows without buffering.

Just click the power button to connect to the Best server location

ExpressVPN often updates IPs across its vast server network, making it possible to securely access streaming platforms from anywhere. For example, Netflix is known for its tough geoblocks, but ExpressVPN has no problem streaming various libraries.

Military-grade AES 256-bit encryption protects your data, so snoops can’t monitor your traffic or online activity. ExpressVPN also performed well in my leak tests by not revealing any identifying info like my true IP address or DNS requests. Its Network Lock kill switch also prevents your traffic from being exposed if you disconnect or switch servers.

At $4.99/month, ExpressVPN is a little more expensive than I’d like, but you get more value than with HMA at a similar price. Plus, it offers frequent discounts and deals. For example, I got 82% off its long-term plan and 3 extra months for free. ExpressVPN also offers a reliable 30-day money-back guarantee to test all its features without risk.

Useful Features

• 24/7 live chat support. Unlike HMA, you can use ExpressVPN’s live chat support at any time and get in touch with a real person almost immediately.
• TrustedServer Technology. ExpressVPN’s servers run on RAM storage and are frequently rebooted, wiping all data down to the operating system level. So, your data is never stored for prolonged periods.
• Easy to use. Apps are user-friendly; just click on the large power button to instantly secure your connections. Its design is simple and consistent across all operating systems.
• Strong privacy policies. The VPN is headquartered in Panama, a privacy-friendly country out of the reach of the intelligence-sharing networks of the 5/9/14 Eyes Alliances. KPMG has also audited and verified its no-logs policy.

2. CyberGhost — Optimized Servers to Game, Stream, and Torrent Reliably

Available on:

Windows Mac Android iOS

Chrome Router Smart TV More

Try CyberGhost VPN >

www.cyberghostvpn.com

CyberGhost makes it easy to stream in HD from anywhere with its specialty servers for popular platforms, including Netflix, Hulu, and BBC iPlayer. To find these servers, just click For streaming and type a service into the search bar. I tested CyberGhost’s Netflix US-optimized server from New York and experienced no delays. I could also download large files quickly using the torrenting-optimized servers.

I "star" servers I often use, so I can connect with less hassle

I like its Block Content feature, which prevents ads, malware, and trackers from targeting me. You can switch it on with a single click in the settings. When using it, I immediately notice fewer intrusive ads and popups on news sites and when watching clips on YouTube. Enabling it on mobile will also save some data by preventing background traffic.

On the downside, CyberGhost only offers a short 14-day money-back guarantee with its monthly plan. However, a long-term subscription only costs $2.19/month and has an extended 45-day refund policy. I tested its money-back guarantee by canceling via 24/7 live chat. The money was paid to my account after 3 days.

Useful Features

• Strong security. Like ExpressVPN, AES 256-bit encryption, a kill switch, and IP/DNS/WebRTC leak protection safeguard you from online cyber threats.
• NoSpy servers. For a few dollars extra, you can use CyberGhost’s privately managed servers based in Romania. With no third-party involvement or data retention laws, your information cant be accessed by anyone.
• Smart rules. CyberGhost provides advanced settings to automate connecting the VPN when using certain apps or WiFi networks. This helps you stay protected at all times without having to remember to switch on the VPN.

3. Private Internet Access (PIA) — Unlimited Connections to Secure All Your Devices Simultaneously

Available on:

Windows Mac Android iOS

Chrome Router Smart TV More

Try Private Internet Access >

www.privateinternetaccess.com

Unlike HMA, PIA's unlimited connections allow you to protect all your devices without tracking app logins. This makes it possible to cover multiple devices simultaneously and stream from anywhere without limits. I tested PIA by connecting 7 devices at the same time (including my Windows laptop, Android tablet, and several smartphones), and my performance remained stable as if I was only using one device.

PIA also offers streaming servers optimized for specific countries, like the US

My only concern is that the VPN interface may seem complex and overwhelming compared to HMA’s user-friendly design. However, PIA is pre-configured for most online activities. For example, just click the power button to securely stream from anywhere. Plus, if you’re a more advanced user, you can fine-tune the settings to suit your needs.

PIA has some good deals. I recommend subscribing to the long-term plan for only $2.19/month. If you’re not ready to commit, use PIA's money-back guarantee to try it free for 30 days.

Useful Features

• Built-in ad blocker PIA’s MACE feature blocks ads, malware, and trackers. This helps clean up your browsing experience and limit the information third parties can track you with.
• Advanced kill switch. This unique type of kill switch blocks unsecured internet traffic, even if the VPN isn’t running.

How To Completely Remove HMA From Mac?

Specifically on Mac, some HMA users report issues reinstalling the software if they’ve used it before. This is because HMA sometimes leaves some files on your computer after you uninstall it. To properly clean HMA from your device and avoid any future issues, follow these steps:

1. Go to Applications. Find Go in your Mac menu bar at the top of the screen and choose Applications from the dropdown.
2. Uninstall HMA. Look for the HMA app icon in the Applications window and drag it to your Bin. You may be asked to authorize the action by providing your username and password.
3. Find leftover files. Click Go in your Mac’s menu bar again and then Go to Folder... Then, type ~/Library/ in the input field and press Enter. This will open the Library window. From here, open the Application Support folder.
4. Delete HMA files. Look for a folder named HMAProVpn, or something similar. Drag and drop it in your Bin to delete it.

This will remove all traces of the HMA app from your Mac. If you use HMA on a Windows or Linux PC (or any other device), you don’t have to worry about any additional cleanup.

FAQs on Canceling HMA and Getting a Refund

Is HMA a good VPN?

HMA is a solid VPN with many server locations, strong security, and a no-logs policy. However, it's not the best for streaming. There are VPNs that are more reliable for accessing popular streaming platforms and watching content in HD. Unlike HMA, they also have 24/7 live chat support.

There are also some reports online of users struggling to get their refunds processed or cancel auto-renewal payments for HMA. However, in my experience, support was prompt and helpful, and I didn’t have any issues with getting my Hide My Ass refund.

What is HMA's refund policy?

If you cancel within HMA's 30-day money-back period, you can claim a refund. You may be asked about your experience and reasons for canceling. However, the cancelation process is quick and easy. You'll need to contact support to claim your refund.

It’s not possible to get your money back if you have violated the Acceptable Use Policy or EULA, or have already received a refund within the last 6 months. If you cancel your subscription due to an EULA update, you can request a partial refund based on the unused term, within 30 days of the notification.

How long does it take to get my refund from HMA?

HMA states that it will process your refund request within 48 hours, provided you follow the correct process. However, it can take 5 to 7 working days to receive the money in your account. In the meantime, it’s advisable to stay protected by choosing an alternative VPN.

Conclusion

Requesting a refund and canceling your HMA subscription is straightforward. A support agent approved my request within hours, and I received my refund 2 days later. However, while HMA is a good VPN and, in my experience, it honors its money-back guarantee, it may not be for everyone.

If you’re looking for an alternative VPN, ExpressVPN is my top recommendation. It's the fastest one, offers 24/7 live chat support, and allows access to various streaming platforms. Thanks to its reliable 30-day money-back guarantee on all plans, you can try ExpressVPN risk-free.

To summarize, these are the best HMA alternatives with money-back guarantees…

Editor's Note: We value our relationship with our readers, and we strive to earn your trust through transparency and integrity. We are in the same ownership group as some of the industry-leading products reviewed on this site: Intego, Cyberghost, ExpressVPN, and Private Internet Access. However, this does not affect our review process, as we adhere to a strict testing methodology.

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