How to Cancel CyberGhost in 2024: Quick and Easy Refund

While CyberGhost is an easy-to-use VPN that’s great for most online activities, I understand it might not be for everyone. That’s why I tested CyberGhost’s refund process myself and it was surprisingly quick and painless.

It’s still important to maintain your online privacy, with cyber threats continuing to increase globally. I’ve tested a lot of VPNs that don’t honor their money-back guarantee because of some hidden fine print. However, these alternative services have trustworthy refund policies and may be better suited for you.

After extensive testing, I’d recommend trying out ExpressVPN. It has top-tier security features, superfast speeds great for streaming and torrenting, and it’s also backed by a 30-day money-back guarantee. That means you can test ExpressVPN risk-free — if you aren’t satisfied, you can claim a full refund within this period. Editor's Note: We value our relationship with our readers, and we strive to earn your trust through transparency and integrity. We are in the same ownership group as some of the industry-leading products reviewed on this site: Intego, Cyberghost, ExpressVPN, and Private Internet Access. However, this does not affect our review process, as we adhere to a strict testing methodology.

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Editor's Note: Transparency is one of our core values at vpnMentor, so you should know we are in the same ownership group as CyberGhost VPN. However, this does not affect our review process.

Step-By-Step: How to Cancel CyberGhost in 2024 and Get a Refund

To claim your refund you need to cancel online, and then contact CyberGhost via live chat or email. I tried both methods and found live chat to be the quickest and easiest option.

How to Request a Refund Via Live Chat

1. Log in to your CyberGhost account. First, go to CyberGhost’s website and click the “My Account” button. You’ll be prompted to input your login details in a separate window. This will open a new window.
2. Turn off auto-renewal. Go to the “My Subscriptions” menu and click on the “Cancel Subscription” button to prevent future charges. You’ll get an email confirming the action in your inbox. You’ll have to confirm the action on 2 separate pages.
3. Start a live chat. First, Press the “Support” button. Enter a query in the field and click “Live Chat”. You’ll have to fill out your details before you can talk to support reps.
4. State your reason for canceling. You should also have your reference number handy since they’ll need it to process the refund. Support didn’t push me to stay.
5. Wait for confirmation. Check your emails and look for confirmation from CyberGhost that your refund has been processed. You’ll receive an email confirming the cancelation.
6. Receive your money. The agent had notified me that refunds arrive within 10 business days, but I got mine in 3 days!

How to Request a Refund Via Email

1. Log in to your CyberGhost account. On the website, click “My Account” to sign in to the CyberGhost subscription page.
2. Request a refund. Submit a request using the “Support” button on the account page. You can also send an email directly to support@cyberghost.ro.

   You’ll have to fill in a few details afterward.

3. Wait for approval and confirmation. It only took 2 hours to get a response. The support agent asked me a few questions about the service but didn’t push me to stay. My request was approved in a few moments, and I got my money 5 days later.

How to Cancel CyberGhost on Android

If you bought your subscription via the Play Store, you have to cancel it through Google first. Do keep in mind that this will not issue an automatic refund. You still have to contact CyberGhost directly to request a refund.

1. Log in to your Play Store account. On your phone, open the Play Store app and tap on the profile icon.
2. Pull up the subscription list. Select the “Payments and Subscriptions” menu and choose “Subscriptions.”
3. Cancel CyberGhost. Locate the CyberGhost app and tap on it to cancel your subscription.
4. Request your refund. You can do so over live chat or email. You'll find detailed steps above.

How to Cancel CyberGhost on iOS

If you signed up for the service using an iPhone or iPad, CyberGhost wouldn’t be responsible for your refund. You have to cancel your subscription and ask for your money back through Apple.

1. Open the Settings app. Then tap on your icon and name.
2. Select Subscriptions. Scroll the list until you find the CyberGhost app.
3. Terminate your CG subscription. Hit the “Cancel Subscription” menu.
4. Contact Apple support. Head over to the Apple Support page and log in to your account.
5. Select “Request Refund.” Open the drop-down menu, select the refund option, and find CyberGhost.
6. Submit your request. Select CyberGhost and fill out the “Tell us more…” section. Mention that CyberGhost offers a money-back guarantee and that you’d like to use it to get a refund. Then follow the remaining on-screen instructions.

Best Alternatives to CyberGhost in 2024

Without a VPN, your personal information is at risk. The internet exposes you to prying eyes, cyber threats, and hackers waiting to steal your information. So make sure you don’t wait too long before trying another VPN.

1. ExpressVPN — Fast Speeds for Lag-Free Streaming, Torrenting, and Gaming

Editor’s Choice Editor’s Choice Try Risk-Free for 30 Days
Tested November 2024

Works With:

Sky ESPN+ Dazn FIFA+

Netflix Disney+ APV More

Try ExpressVPN >

www.expressvpn.com

ExpressVPN offers blazing-fast speeds. I connected to 5 servers in Australia to see how it would affect my speeds. These servers are 13,456 km away from my actual location, and my speed only dropped 15% in my ExpressVPN tests — that is an impressive result. You can torrent large files quickly, play games without network errors, and stream in HD without any annoying lag.

It also has a vast global network across 105 countries, giving you access to online content worldwide. This makes it easy to bypass geo-restrictions put in place by popular streaming sites like Netflix. Its servers are also powerful enough to work in restrictive countries like China. I connected to 6 different US servers and loaded shows on my Netflix, HBO Max, and Disney+ accounts in under 5 seconds each time.

ExpressVPN promises top-notch security features and maintains your digital anonymity. By employing advanced encryption methods, it guarantees total unreadability of your data. The integration of a kill switch function provides extra security if a sudden VPN disconnection occurs, triggering a message that pauses internet access until the VPN re-establishes the connection. Owing to its stringent no-logs policy and its location in the privacy-centric British Virgin Islands, ExpressVPN emerges as an exceptional choice for those who place a high importance on their privacy.

Its cheapest plan costs $4.99/month, which is a bit pricier than other VPNs. However, ExpressVPN regularly offers coupons with big discounts, so you can find ways to make it more affordable. I got 8 off and 3 free months included.

If you’re still unsure, it’s reassuring to know ExpressVPN offers a reliable 30-day money-back guarantee. If you aren’t impressed, you can ask for a refund. I tested this myself by contacting support via live chat, and the process was easy. After answering a couple of user-related questions, the support rep approved my request. The money was back in my bank account 3 days later.

2. IPVanish – Unlimited Connections to Protect All Your Devices

Works With:

ESPN+ Dazn FIFA+ Netflix

Disney+ More

Try IPVanish VPN >

www.ipvanish.com

IPVanish allows you to connect as many devices as you want. I tested this feature by connecting my iPad, Android phone, and Xbox to the same US server while torrenting and streaming shows simultaneously. Despite all my devices being active, the connection remained rock-solid during my IPVanish tests. All of my devices performed as they normally do and there were no slowdowns.

The VPN offers superfast speeds for quick downloads, high-quality streaming, and lag-free gaming. In my tests, I connected to Boston, Los Angeles, and Miami, which gave me an average speed of 45 Mbps. This was fast enough for me to download files and watch HD videos on YouTube simultaneously without any lag. And it’s way more than enough to watch high-quality UHD streams (you only need speeds of 25 Mbps for that).

Strong security and privacy features are in place to guarantee your online well-being. IPVanish uses AES 256-bit encryption, along with a kill switch and IP/DNS leak prevention mechanisms, to keep your connection secure. I assessed 10 servers using our own tool designed for detecting leaks, and found zero vulnerabilities. When paired with its stringent no-logs policy, your sensitive data is comprehensively protected.

I was disappointed that IPVanish doesn’t accept cryptocurrency payments. However, it does work with major credit cards and PayPal. And considering you can get long-term subscriptions for just $2.19/month, it’s a pretty affordable option.

You can also try IPVanish for free first using its 30-day money-back guarantee. If you don’t like it, you can always get a refund. I tried this myself and the refund process is super easy. You don’t even need to contact support or give a reason. I simply canceled my subscription from its website and my credit card was reimbursed 4 days later.

3. Private Internet Access – A Large Server Network to Access Your Favorite Shows Anywhere

Works With:

Sky ESPN+ FIFA+ Netflix

Disney+ APV More

Try Private Internet Access >

www.privateinternetaccess.com

Private Internet Access has over 29,650 servers to unblock your favorite streaming accounts. With just one click, you can access your geo-restricted content from anywhere in the world. I connected to one of its US servers and it only took 3 seconds to load up my Netflix US library.

Lightning-fast speeds will allow you to download large torrents quickly and stream in Ultra HD. I tested 5 US CyberGhost servers, and my speed never dropped below 33 Mbps (you only need 25 Mbps for Ultra HD). This allowed me to download a 2GB file in less than 10 minutes, which is impressively fast considering I’m 8500 km away.

PIA is equipped with robust security and privacy attributes, such as top-tier encryption and a stringent no-logs policy, offering a high level of protection for your data. A standout feature for me is its ad, tracker, and malware blocker, named MACE. It secures your device at the DNS level, providing an additional protective layer. To enable this feature, all it required was a simple click of a toggle in the "Settings" section.

It’s disappointing that PIA is based in the US, which is not the most privacy-friendly country. However, it doesn’t keep any logs, so it can’t share your data anyway. It’s also reasonably priced, with long-term subscriptions having the best value. You can get the cheapest PIA plan for $2.03/month.

There’s a solid 30-day money-back guarantee. I tested the refund policy by contacting support via live chat. The support rep asked me a couple of questions about the service but didn’t push me to stay. I got my money back in 5 days.

FAQs on Canceling CyberGhost and Getting a Refund

What if I’ve exceeded CyberGhost’s money-back guarantee period but still want a refund?

You can still request a refund, but you’ll need a good reason. For example, you may have canceled within the 45 days, but forgot to contact them for a refund. If you’ve exceeded the money-back guarantee period, a dedicated team will handle your case. While you wait for your refund to be approved, it’s advisable to sign up for an alternative VPN to continue browsing safely.

What’s the best alternative to CyberGhost?

ExpressVPN is the best alternative to CyberGhost. It comes out on top because of its excellent speeds, vast server network, and risk-free money-back guarantee. It also works on every major platform, including Mac, Windows, iOS, Android, and routers, so that you can keep your devices protected at home and on the go.

Conclusion

While CyberGhost is a fantastic VPN, I understand it is not for everyone. However, browsing the web without a VPN puts you at risk. Once your CyberGhost subscription has been canceled, all your information will be vulnerable to cyber threats.

Of all the VPNs I tested, ExpressVPN is my top pick. It gives you lightning-fast speeds, a vast server network, and military-grade encryption. It also comes with a 30-day money-back guarantee, so you can try ExpressVPN out risk-free before you commit. If it doesn’t suit your needs, you can always ask for a refund.

To summarize, the best alternatives to CyberGhost are…

Editor's Note: We value our relationship with our readers, and we strive to earn your trust through transparency and integrity. We are in the same ownership group as some of the industry-leading products reviewed on this site: Intego, Cyberghost, ExpressVPN, and Private Internet Access. However, this does not affect our review process, as we adhere to a strict testing methodology.

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